Disappointing experience with the referencing process through Goodlord. Despite providing a joint tenancy agreement and consistent payment records, the system could not properly assess a straightforward shared rent arrangement because payments were made through one tenant’s account with monthly bill reconciliations. Instead of applying basic human judgement, the process became heavily dependent on automated checks and delayed third-party verification. I was contacted directly by a Goodlord representative, explained the payment structure clearly over the phone, and provided the supporting context. Despite this, the process still could not proceed and further verification was required. Most frustratingly, I was then asked to pay an additional fee to reopen the referencing application, despite the delays appearing to result from procedural and communication issues rather than missing documentation or non-cooperation from my side. The entire experience felt unnecessarily bureaucratic and inefficient for what should have been a routine tenancy verification.
Mason Kelly Property Consultants, 314 Midsummer Boulevard, Milton Keynes, Buckinghamshire, MK9 2UB, Buckinghamshire, UK, MK9
Website:
http://www.masonkelly.co.ukMason Kelly property consultants is run by Craig Kelly with over 30 years experience in selling and letting properties in Milton Keynes with a genuine passion for property and has the honest and straight talking approach and having lived in the area for over 37 years he has great knowledge of Milton Keynes. Having a virtual office based in Central Milton Keynes means we can still have pre booked face to face meetings but we don't have the cost associated with a traditional high street which saves us thousands of ££££'s per year which means our costs are less, which means you pay less. We will accompany ALL viewings, submit all offers and progress your sale all on a no sale no fee basis, we also provide bespoke sales brochures with floorplans, provide you with access to login in to our website and review viewings and feedback, offers and rental statements all from the comfort of your home or office or the beach. We cover Milton Keynes and the local area and surrounding villages & towns including Bletchley, Winslow, Hanslope, Haversham, New Bradwell, Wolverton, Newport Pagnell, Stony Stratford, Old Stratford, Buckingham, Olney, Sherington, Stoke Hammond, Stoke Goldington, Woburn, Woburn Sands, Wavendon, Aspley Guise. Call today for your FREE valuation. FOCUSED ON GETTING RESULTS. Visit www.masonkelly.co.uk/offers
Managing Director