It's has Salt need to be safe from Property fraud

House sold quickly and fell through and then sold again with a few days. I'm only giving a 3 star review due to the way I was treated by a particular member of the staff. I wont put a name as I don't think its fair but the office will know to whom I refer.

I am a severely disabled pensioner and although i live in London, my house is in London yet i have to try to get help from Swansea.My disabilities, age, and equality act make no difference to one member of staff he just repaeats like a robot his function in a government department. There is not sign of any interest. As a result i do not get answers to the questions i need to know and it takes so long to get answers. He seems to think that because f where he works he is superior when i suggest contacting the CEO he replies you can it will make no difference. I worked for 50 years to pay this person to become a robot

This service is very frustrating to use. It’s very easy to give wrong information (or to miss out on information- for example I didn’t include my savings as I didn’t expect it to come under ‘income’) and there’s no way to go back and change …

Very difficult to communicate with no obvious to connect to a real person but they will email me multiple times daily Very frustrating!

As a landlord I used Briscombe and found the start of my service to be good. They found good tenants. Unfortunately on the end of the tenancy we have had a lot of problems. This includes Briscombe’s team advising us not to do an end of inventory check. From there the customer service got confrontational and it has taken over 3 months to get back deposits. As a landlord I would not recommend using Briscombe.

Generally, the staff are helpful and efficient. However, the system for communicating with the Land Registry is, in reality, a system to discourage you from trying to do so. Firstly, it may ask for a reference even though you haven't been given a reference (and I don't mean a title number.) Then it requires you to register or tweet your issue. The phones are only answered during restricted hours and the phone numbers are kept secret. In a world without phones, they'd be world beaters.

Extremely poor website trying to do a guarantor reference. A waste of time going through the virtual assistant, with no direct customer support. …