They have property for sale on Abercarn close M8 I don’t understand why they have listed for sale when someone try get viewing have to wait for a month but they still won’t get reply from owner for viewing,this property should be removed wasting people time .

Worst estate agent ever!! Please avoid this firm at all cost!! They got my business by overpricing the value of my property at £800K and signed me to a 6 month contract that I can’t get out off and within the space of 3 months they pressured me into reducing the property price to £650K. Recently I’ve been asked to further reduce the property price to £625K. How can an estate agent reduce a property price that they valued nearly £200K off their valuation figure? They are obviously very inexperienced cowboys that are only interested in getting their commission whilst selling extra services. And as for their contract, I signed it on the 2nd of May 2023 and on the 2nd of September, I’ve given my notice to come out of their 6 months contract and now they are telling me that I can’t come out of their contract until 27th of October, which is nearly 7 months! And if I do I will need to pay for their services i.e photos and advertising fees etc.. As for the viewings, there were only total of 10 viewings. 3 of them was produced on the back of one of the estate agent- his own words. And recently I just came across one of the viewers that wanted to view my property even made a complaint about how it was difficult to book viewings with them and how they never showed up.I’m guessing these negative factors play a massive part in getting a sale. Obviously there is the crisis with the interest rates but speaking to other estate agents that are local to me state that there are still buyers out there and I’m guessing Chancellors are scaring them away. Finally I did complain to Holy about their very poor customer service but she wasn’t interested. not even allowing me to at least come out of their contract and instead actually told me more photos needed to be taken to even trying her luck to get me to sign another 6 months contract with them! I mean what a joke…honestly. I’m stressed because of these people. Now, take my advice and stay clear of these people.

As a potential buyer, I can definitely state that the experience dealing with Chancellors Lightwater has been horrendous - we are involved with many different estate agencies as part of our House search and we've never been even close to such a low level of customer relationship. * A property visit booked and noone shows up for it - thank you we live 30 min drive away. * Another visit booked and agent is 15 min late - barely any apologies. * Not using email communications despite repeated requests to do so (too busy at work to answer every estate agent phone call). * Keep calling on the phone and leaving messages / email as "do urgently need to speak to you" while there is nothing urgent. * Can not make an offer without solicitor details - which is non-standard. Says it's because of "id checks" that are not needed anywhere else / shouldn't need a solicitor. * Tries to force-sell own solicitor service. * System doesn't let them book an offer without solicitor details.

I am extremely disappointed with my experience at Chancellors Lightwater. After having my offer accepted on a property and starting the buying process, I was unexpectedly informed that the property was sold to another buyer who offered a higher price, despite my offer being accepted and us already incurring costs for surveys and legal fees. This practice, known as gazumping, is not only unethical but also highly unprofessional. Chancellors Lightwater showed a complete disregard for the time, effort, and money that goes into the home-buying process for their clients. I would caution anyone considering using their services to think twice, as their business practices seem to prioritise profits over trust and integrity. Avoid them at all costs!

Very disappointed with Balgores. Extremely unprofessional not wanting to pass my offer on to a seller despite it being on the market for many months. I called back a month later to ask if my offer could be put forward a second time round and ended up with a very argumentative staff member who still refused. No idea why they are deciding what should be put forward and what shouldn't, no wonder it's been on the market for months - avoid at all costs!

Scheduled viewing at property cancelled due to tennant getting covid. Agreed we would look to reschedule for the weekend if possible, but was left with them to contact me for when I can view. I am not told they have an offer accepted. Poor communication.

On the 25th January 2022, our offer was excepted and we instructed our solicitor. Everything was proceeding well to the point of exchange. When the seller revealed that he had not found anywhere else to buy. We waited and waited, all the time phoning chancellors to try and find out what was happening. Finally our solicitor had enough and sent us a bill for all the work that he had done. Following a phone call from Matt 6 weeks ago , who asked what was happening and did we want to pull out. To which we said no. Today we have received an email saying that the seller no longer accepts our offer and upon going on Google , we find the property back up for sale. Upon contacting Matt , he told us that the seller is going to stay put for another year. So if you want to waste money on a solicitor and all the relevant searches and not buy a house . Then I recommend Chancellors otherwise I would go elsewhere.

Although these estate agents are notorious for over-pricing their inventory and leaving houses for sale on zoopla for 6 months even though they are SSTC, we wade an offer on a house. They never had the courtesty to even call us back with a reply. We assumed that the offer wasnt accepted by the vendor, but still, we missed out on a house purely because the staff couldnt be bothered to treat us with respect. Staff never call you back and are shady with their information,. (apart from 1 or 2 select few: Matt has always been professional) Apart from that, stay away especially if you are a buyer.