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Ryder and Dutton

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Ryder and Dutton

A selection of reviews/testimonials by highest rating
(in some cases, not all reviews/testimonials will be displayed)

3.00 /5

Our sale was a difficult one, selling to someone in Hong Kong. The first buyer pulled out and l felt we could have been informed a lot sooner as we were constantly chasing for info.. it's the not knowing, reducing the price and long term payments of an empty property that made this sale bitter sweet. A lot of the time it was hard to get hold of anyone. We have another property to sell later in the year and will use Ryder and Dutton again, this time hoping it goes a lot smoother

review by Michael Byrne

Reply from agent

Hello Michael, Thank You for taking the time to write a review for us. I understand this was the 2nd sale we have had in the last 12/18 months and I am sorry it hasn’t been as straightforward as we would have expected. Some buyers can be difficult and can prolong sales which at the outset isn’t always easy to anticipate. Thank You for giving us another opportunity with the other property you have and I can assure you we won’t let you down. Thank You Michael Hodson

3.00 /5

Average service provided over the phone.

review by Bob Pegg

Reply from agent

We’re sorry you have only been able to give us a 3 star rating. Customer service is hugely important to us, so we would like to speak with you so we can understand where we can improve. We would be very grateful if you could contact Michael Hodson at the Middleton office on 0161 643 9617 to discuss.

3.00 /5

review by Paul Jones

3.00 /5

review by Paul Sullivan

2.00 /5

review by Sophie Buckley

2.00 /5

Unfortunately selling my home was far more stressful than necessary throughout the process. At the start things were going well up until the point when my house was sold subject to contract. I had stressed numerous times from the beginning that I did not want to find myself in the situation that my house would be sold when I hadn't found something else and that I would need to leave any sooner than that, but I have found myself doing exactly that. It often felt as though Ryder and Dutton was working at the best interests of my buyer rather than myself as the seller despite the high fees they charged to have them sell my home. It might be that their services are fine as long as you're not part of a chain, however because of my experience I cannot in good faith recommend them if you're planning on selling a home as part of a chain.NegativeValue

review by Andie Fonderson

Reply from agent

Thank You for taking the time to write a review for us. We are sorry you felt your experience with us didn’t go quite as we expected. If you would like to call me to discuss please do on 01616439617. Thank You Michael Hodson

2.00 /5

review by Clare James

Reply from agent

Hello Clare, we are disappointed that you have rated us only two star with no explanation as to the reason. We always seek to deliver a quality service as our overall scores and many 5* ratings on Google and other review sites demonstrate. … More

2.00 /5

Personally I wouldn't rate them so highly. The staff I interacted with all seem young, inexperienced and only moderately efficient.

review by Darren Court

Reply from agent

We’re sorry you have only been able to give us a 2 star rating. Providing a consistently high level of customer service is hugely important to us, and after discussing your feedback with you I can agree that there have been occasions where the service we provided fell short of the standards we aim for. We really appreciate your feedback and hope you can accept our apologies. Best wishes, Jake Rowson – Director, Ryder & Dutton.

2.00 /5

No comment

review by brian buck

Reply from agent

We’re sorry you have only been able to give us a 2 star rating. Customer service is hugely important to us, so we would like to contact you so we can apologise and fully understand what has happened, but unfortunately we do not appear to have any record of you. We would be very grateful if you could contact Jake or Sam at our Middleton office on 0161 643 9617 to discuss.

2.00 /5

I would not recommend them. Initially excellent service when I was trying to choose an agent, and they did find a tenant. However, once the tenant was in place the service was definitely lacking. They were unable to resolve persistent late payment issues regardless of repeated promises to ensure the tenant had standing order in place, and were of no real assistance with solving problems with the same difficult tenant who then needed to be removed. I would not describe it as a fully managed service, and despite paying a monthly fee felt on my own and that the property was not being managed properly.

review by Nick Farrell