I faced problems at every step of the way as my agent went on a vacation on the week I was supposed to move into my new place. My agent didn't even inform me about her vacation which led to a lot of miscommunication, further, she didn't even inform her colleagues about my case which ultimately forced me to stay in a hotel for a week before I could get my keys. Furthermore, at the time of leaving the place, I was charged £90 for the alleged cleaning of the kitchen hob, oven, and bathtub boundary for which I never got a bill but had to pay as I wanted my deposit back (which anyway took 2 weeks).NegativeResponsiveness, Professionalism

While they might be fine to buy from, DO NOT rent from them. Dreadful service and just out to gauge tenants out with every additional charge they can. If you are a reputable landlord go elsewhere.

stop bothering me i do not need your service so just go away

Extremely poor/rude service

I've had to change my review to 1 star because although I successfully sold my property 6 months ago, I've just come to understand that Martin & Co did not pass on any of the property documentation to the buyer's. With the keys I included a bundle of important documents including boiler service history, instructions on how to set up the smart thermostat and guarantees and warranties. I think it is completely inexcusable that this information has been lost or has been left lying around their offices when the address of the property must be all over it. I'll not update my review again unless someone informs me that the missing paperwork has been united with the buyers.

Very rude staff towards my mum when she's going through a hard time.. Don't recommend these

Just been to view a flat I was very excited to see as location perfect for my elderly father. Was met by the rudest most flippant girl I have ever been unfortunate enough to come across. We arrived 5 minutes early to be told I have been calling and calling you and that it was a good job she had turned up. The flat had mould on the lounge windows and tiles in the bathroom. The oven was filthy as was the fridge. Pointed all this out and received a smug reply of the condition of it is reflected in the price whilst the whole 10 minutes we were there she was looking at her watch. I had 6 months rent and a months deposit ready to pay but sadly the agents I really can't be bothered attitude lost them our custom.

Do not use there letting service they will try everything to keep hold of your deposit I'm out of pocket by £307. We were asked to vacate the property we had rented without issue for 3 years and when we did so they charged us £132 for checking out fees!!!! Then charged us £55 for an oven clean that was not needed (and owner said they would not charge) and then £120 for a garden cut in November!!! And to add salt to the wound none of this work has been carried out as the house was sold!! Legal paperwork is on route to the owner and will be seeking compensation from Martin and co prestwich. If you are going to use them please make sure you get a solicitor to double check all the paperwork before you sign.