Bad service & no customer service skills

I used Martin & Co letting agents in Feb 2014 and was shocked at the level of service from them. The nightmare all started when my cooker handle broke on my oven after a couple of months, was a very old oven when I moved into the property and at the time of moving in I was assured that it would be replaced. So I rang up to ask if the handle could be fixed I was told by a lady called Shelly she would look into it but in the mean while if I used my oven gloves to open the door when i needed to use the oven. After a few weeks after not hearing anything I rang and asked for an update, she said because it was an old oven she was waiting for the part and again she advised me to carry on using oven gloves to open the door, as she explained that her oven did the same thing a few years back and she had used oven gloves herself. After about another month the toilet seat broke so again I rang to ask if this could be replaced and also chased up the oven handle. About a week or so later two guys came (who didn't look like they knew what they were doing?) they fixed the toilet seat and explained that they couldn't find a replacement handle so tried to glue it on! After the first time of using the oven it fell off so again. I rang up to let them know what had happened and they said since the glue didn't work they would ask the landlord to replace the oven. It finally got done in December (replaced the handle not a new oven) so from Feb-Dec I had to struggle to use the oven. This was just the start of my issues with Martin & Co! After 8 weeks of moving in they did an inspection of the property, during this I raised concerns that the two full length glass doors were not shatter proof and I have two young lads 4 & 2 years old at the time, so was concerned if they ran into one of the doors they could seriously hurt themselves. She went on and explained it was my responsibility to sort this problem out and she couldn't do anything about it. At the time I didn't think this sounded right so I did some research and found out she had lied to me as it was the responsibility of the landlord/agents to make sure this was done. A few weeks later one of the glass doors (upstairs bedroom) began to crack as the door was stiff to open. (another issue I had raised with them) Again I rang to raise the issue with Martin & Co, again they tried to tell me it was up to me to sort out so I explained that I had looked into it and it was their responsibility to maintain the doors and make sure it is up to building standards. She seemed angry that I had looked into this and found the information out. She said she would look into this and get back to me and until it was fixed to not close the door, so I explained that my 4 year old Autistic son used this room when he stayed over 3 nights a week and that this was not an option for me. So she told me to explain to him that the door had to be open and he had to stay in his room. I explained he is severely Autistic and does not understand so this was not an option and it needed fixing asap. She said she would get some prices for the repairs and get back to me. After almost a week and I had not heard anything (no email or call) I rang back and again explained the importance of this issue and that it needed fixing as it was very dangerous to be left how it was. She said she would ring me back in the next day or so and arrange for the repairs to be done. Another week went by and still no contact, so I decided to write a detailed email and sent it to her (shelly) and the office manager as I felt I was getting nowhere ringing her. The next day I had a voicemail left by shelly and when I listened to it I was shocked at what I heard from her. The voicemail started with her telling me she had just received my email and was disappointed that I had made a complaint as she was deal

liars, swindlers, unhelpful, obnoxious, dismissive, horrible in every sense of the word.

liars, swindlers, unhelpful, obnoxious, dismissive, horrible in every sense of the word.