Good afternoon to you Harshit, Firstly, may I thank you for your comments. As a business in the service sector we always try our best to achieve the highest grade of service, attention to detail, professionalism and client satisfaction. You can see this by the wonderful warm accolades and comments that customers have put on Google Reviews with 5 Star Ratings. Our Senior Lettings Negotiator Dayna Green dealt with your application for tenancy. Dayna was on a weeks annual leave in the last week of August. This was the same period of time that your referencing process was being dealt with by the referencing company 'Vouch'. You may recall that your Guarantor only completed their application on the 25th August which delayed the process slightly for you. You were informed by my office that an Electrician had to attend the apartment to ensure that the EICR - Electrical Safety Installation was Satisfactory for your safety. On the 01st September Dayna contacted you to advise that all your references had been checked and approved for you to take up tenancy at the property. You advised her that you would be available on Thursday 03rd September 2020 to sign the AST Agreement and collect the keys. When you signed the AST Agreement for your tenancy you also received an Inventory on the condition of the property. You received the apartment in a good clean condition and therefore, we expect is to receive it back in the same condition. At the Check Out it was pointed out to you that the property was not in a clean state and you were advised of the cost to have it cleaned, which was agreed on an email to my office. Its up to either party to initiate the refund of deposit from the DPS - (Deposit Protection Service) therefore if you had contacted the DPS they would have sent you your deposit money back quicker. If there is anything further that you wish to discuss, then please email me at prestwich@martinco.com It was a pleasure to have you as Tenants and hope you are still enjoying living in Manchester. Stay safe & well, Kind regards Earl