I’m a student at Manchester University and I stayed in a place advertised by Belvoir. Initial process was fairly straightforward and they managed to get the documents signed fairly quickly. When I first moved in there was some clear maintenance issues, things which were simple to fix. I was prompt about emailing the agency about these issues and only received responses after persistent nagging via email and phone call. Eventually they sent a handy man to review the issues, but they didn’t actually fix them. These included broken door handles, extensive damp and mould, lack of blinds in one of the rooms and many others. Over the course of 11 months they ignored all requests to fix such problems. The mould issue was an extreme case with the en-suite bathroom being covered top to bottom in a mould which would grow back in a space of days even after wiping it clean (I have many pictures and videos to prove this if anyone needs further validation). This was a major hazard to health and was completely disregarded by those who worked at Belvoir. To top this off, they charged us a ridiculous cleaning fee after we left, despite the fact we had cleaned the flat in a cleaner state than we moved in. Unprofessional, lazy and full of excuses, avoid this letting agency at all costs and go with someone with more respect and regard for their customers!

Absolutely horrendous experience. Lied and told us there were new tenants moving in straight after us, therefore no further rent was required because the landlord cannot claim two amounts from two different tenants at once. When it came to getting the deposit back, not only did it take three weeks for anyone to tell us about deductions, but they denied they’d ever put new tenants in and are trying to claim over £400 from the deposit for rent arrears! I’ve had to raise a dispute with the tenancy deposit scheme now which is wasting my time and theirs. We never missed a rental payment and were pleasant, cooperative tenants for over 6 months only to be deceived at the very end.

Worst agency ever. Do not cooperate with them if you don't want to stress over every little thing. Ignoring emails, telephone calls and always have an excuse not to deal with your query. Still waiting for deposit to be returned - 4 weeks late, due to ?system failure. Really unprofessional, I would not recommend to anyone.NegativeProfessionalism

They don't respond to any calls.poor serviceNegativeResponsiveness