The price of the flat changed at every stage of the process, and the agency couldn’t even find out which was the correct price. They sent my holding fee refund to the wrong person, and told me I need to contact that person and ask for my money, even though they’re the ones who messed up, not me. I need my money back. The previous tenants had a pet, but we were told we would not be allowed a pet under any circumstances. DO NOT TRUST THEM. They will try to scam you and trick you and upsell you with an identical but more expensive property.

Scum of the earth, no class whatsoever, avoid at all costs. They made an appointment with me and didn’t show, and ignored my phone call. I should have contacted the seller.

Stay away from these clowns. They are so rude and unprofessional. Each staff member pretends to be the manager when you ask to speak with one, meaning nothing can ever be escalated. I will be reporting to the Ombudsman!

Hi, be careful of this agency. It started when Antony was the manager. They falsely advertised properties. The one I rented was advertised with two parking spots, but when I moved in, I was surprised to find only one. When I reported that the flat was full of the previous tenant's belongings, they ignored it and charged me for the removal of someone else’s property, even though it caused me annoyance throughout my tenancy. In the end, Hannah, the new manager, justified taking my entire deposit by stating that they could no longer do anything as the flat was no longer managed by them! Although none of the inspections had any notes, by the check-out, the entire flat was fixed using my deposit. They even charged a landlord fee that I don’t understand. Bottom line: stay ahead of them. Note all inventory details, check door handles (they will charge you if they’re loose), and door stops (they don’t take good pictures of these). Also, report all non-installed bulbs, as they will be reported as damaged upon your check-out, and take pictures if skirting was not attached. This is especially important for one of the two flats they manage in a building called Leftbank in Spinningfields.

WORST EXPERIENCE EVER. After getting me into the flat, getting their commission, they just disappeared. It's been a month now and i am now trapped in a contract and a flat with no working appliances, broken radiators and furniture. They do not attend to issues raised, do not respond to emails, or even bother to break any other promises any more. I guess my only option is go legally from this point on. In the meantime I thought I should protect others from them! STAY AWAY FROM THEM !!

Extremely poor service. The phones rings to voicemail but never returned, when they do eventually answer they seem clueless.

If you are selling your property, better stay away from those clowns. They know nothing about properties they sell. They promise to get more details, but they never do. They promise to call back, but they never do. They are unable to even organize a viewing (was calling them 3 times asking for a viewing, they never came back !!!). And I am a cash buyer that is willing to buy a property straightaway. Honestly, I can't remember when was the last time I experienced such pathetic service quality. STAY AWAY FROM THEM!!

Poor services for tenants

Avoid this company we rented a flat through this agency passed us to elm and co in cholton (audrey) alot people's complaining they never give back deposit currently i am going through deposit resolution day light robbers keep all proof of communications and deposit

One of the stuffs (Mr. Yari) gaslighted me, while the rest of them (Miss Carine especially) just have no patience and responsibilty to solve any repair/replacement problems. When you start a conversation with "is there any chance to", they reply one word "no". The lady (Ina Lehmann) who is responsible for repair issues , who promised the landlord would reimburse a part of the repair cost, ended up with no response about your request. I deducted the cost from my rent, until then I received the response but in an threatening way.