I'm sharing this in the hope other buyers see this and don't go through what we went through. I'll start with the Positive, the team are very friendly and easy to chat to... Unfortunately that did not balance out the amount of lying we had to face which has now left us in a very difficult living situation. Initially after viewing the property I was told there was private loft access and assured this was the case when putting in an offer. I asked several times to book another viewing to see this and was ignored for many weeks. In the meantime I had taken matters into my own hands and paid a visit to the neighbour who very kindly showed me the actual situation. I asked several times to view the property with a surveyor which again was ignored for many weeks until right the end few weeks, I also asked to speak to the vendors several times and was told it was 'standard procedure' not to allow this. For me buying a house is a big and personal decision and not being able to speak to the person who's house it is just doesn't make sense to me. I had a builder view the property with me when I could finally get access and he found some damp. I was told very categorically (and still have the emails) saying there is no damp in the property. After persisting for many weeks and going through many sleepless nights I finally got to speak to the vendor who confirmed there was some damp that had been 'repaired and drying out'. Because I am a good and honest person and I expect others to hold the same values I took his word for it and because the damp was so covered up and bodged there was nothing else apparent at the time. Things had progressed so far with the solicitors at this point that it would have been more costly to back out at this stage (and we really wanted the house). Since living in the property a few weeks I can now confirm everything that was said was a complete lie and both the vendor and Paul Hubbard had been lying and covering up through the whole process just to get a sale. There is serious damp in the house which is now going to take a lot of cost and professionals to rectify what has been covered up. When I spoke about this with others the general consensus was 'That's what estate agents do, they lie to get sales' and I want to publicly and categorically state THIS IS NOT OK and if we don't start speaking up then nothing will be done about this very broken industry (which is broken as a whole in terms of the whole house move process). If you are reading this and considering or are already using PH please consider what you're being fed just to get the sale.