Massive improvement!

Having just moved out of a property managed by Madley Property I have seen a massive change recently. 12months ago they were terrible, but things have changed!!! Of all the people in the organisation who seems to be responsible for this is Tonte, Property Manager. He is highly profession, speedy to resolve issues and knows the right answers to questions first time. I'm sure he will continue to improve the business.

Raphael and Emma have always been friendly, efficient and effective agents who resolve any issue without fuss at the earliest opportunity.

Houseman Properties have been my agents for last three years. I'm quiet satisfied with their services. And their charges are reasonable.

Excellent letting agency in London

I rented my flat through Madley. Lloyd and Charlotte are awesome, professional, meticulous, and most important of all, they care a lot about their clients. Excellent service indeed! i would highly recommend Madley to people looking for renting properties in London.

Brilliant service from Betty and Tonte Bo Douglas! If there's anything that you need help with, these guys will go the extra mile and find the best solution asap.

Very helpful and efficient

Tonte has managed to sort out some issues in my flat that other agents had had difficulty sorting. He communicated well and was very reassuring on the phone. I am confident he will deal with any other issues in the same way.

Although they have been very helpful in finding a replacement tenant when I wanted to leave before the end of my contract I felt that they were not very professional. I had many complains both in check-in and check-out but they said they will take all my complains and will try to improve. Also, I received my deposit protection scheme about 6 month after I moved in which doesn't seem very normal but I did receive my deposit back on time after I left.

Although they have been very helpful in finding a replacement tenant when I wanted to leave before the end of my contract I felt that they were not very professional. I had many complains both in check-in and check-out but they said they will take all my complains and will try to improve. Also, I received my deposit protection scheme about 6 month after I moved in which doesn't seem very normal but I did receive my deposit back on time after I left.

I rented via them for an year. Dealing with Tonte Bo Douglas was very upsetting, he must work on his communication skills. Look, in 21st century customers expect PROMPT REPLIES and TRANSPARENCY above all. Truly deserves 1 star. I wrote to MD Jamie when I hit a road block getting a reply out of Tonte, it was matter regarding the deposit. Must say dealing with Jamie, Matt on another hand was an absolute pleasure. 5 starts. Sadly, I have to give 2 stars due to Tontes behaviour.

I rented via them for an year. Dealing with Tonte Bo Douglas was very upsetting, he must work on his communication skills. Look, in 21st century customers expect PROMPT REPLIES and TRANSPARENCY above all. Truly deserves 1 star. I wrote to MD Jamie when I hit a road block getting a reply out of Tonte, it was matter regarding the deposit. Must say dealing with Jamie, Matt on another hand was an absolute pleasure. 5 starts. Sadly, I have to give 2 stars due to Tontes behaviour.