While it took quite a while to achieve a sale through to completion, we got there in the end. At times during the process it became very frustrating, sometimes because of lack of communication, phone calls or emails not responded to, and there was undoubtedly a coronavirus factor present. However, overall, the experience was positive. I would like to particularly commend Lauretta Caulfield, a Sales Progressor, who helped enormously in finally achieving completion, against all odds.PositiveProfessionalism

Our flat had some issues during the first six months of our tenancy (from Feb 19), when securing fobs took three months and we felt as though the agency did not really have our interests at heart. However, since Anjali has taken over managing our account, the four of us have been so pleased with how quick she is to respond and solve all and any of our queries, we decided that we would renew our contract and look forward to continuing with Location Location. So, thanks, Anjali - appreciate it!

Lauretta was very helpful, especially when things got a bit stressful, she followed things up and kept us updated.

Adam clearly explained the services provided by Location Location. He kept me informed of people who were lined up tombiew the flat, and gave me feedback after the viewing which I found very helpful. When Adam wasn’t available Will covered for him. I found the experience smooth, professional and overall stress free. Thanks guys Roz

Great service from the team at Location Location from start to finish. Vicky, Peter and Lauretta especially, for managing to get a long chain of sales through. Throughly recommend and would use the guys again. Thanks

I found Vicky, Tim, Azhar, Pete and Lauretta all a delight to work with. I got a great price on my flat and they really responded to a sometimes turbulent ship. Having Lauretta as a dedicated dales progressor is a real plus point during conveyancing, but I also appreciated the team that works behind her. After the sale was made by the sales team, they didn't disappear, but continued to follow the progress and assist when needed. I think at one time or another, all of the above contributed. I recommend Location Location if you are looking for an estate agent that can make a good sale whilst also being pleasant, courteous and personable.

Personal Customer Service - still important to us

We were on the cusp of changing estate agents and moving to a more local company, when the bigger company we were with did manage to pull in some viewers and offers just as our time was up with them. However, I can't say that we were enamoured by the larger company's service throughout.. In fact, we were kicking ourselves that we hadn't gone with a more local agency much earlier. In our area of Stoke Newington, which has a villagey feel, having people who genuinely know and love the area is a real plus. Viewers want to know the 'story' of the place - because Stokeyis a pretty special place. And the guys from Location Location know that. When we had a visit from Azhar from the agency, we found he offered upfront, genuine advice. He spent a lot of time with us, chatting about our selling experience so far and taking on-board how we felt - whilst managing our expectations. We never felt pushed; never felt we were getting any kind of hard sell from your typical 80s throwback. We simply felt he understood our situation and he knows the streets, cafés, parks, bars, areas of special interest etc as well as we do. He is as super enthusiastic about N16 as we are. And we felt we'd buy from him if we were looking in the area, so he'd be the perfect person to sell our flat. Fortunately for us, we did sell during the last few days with our previous estate agents, but if that hadn't have happened, then we'd have shifted over the following week to Location Location. They look different; they sound different; they seem to have a far more personal, tailored approach re selling, which is much more up our street.