We are now settling in to our lovely new home - Sue and Nick from John Payne facilitated the sale very well, were efficient and helpful organising second viewings and pushing the sale through. Throughout and since they have liaised with the vendor and this has helped us maintain communication. Process took about 4 months including us selling our flat which was shared ownership so involved a slight complication. Managed the chain well and Sue was very responsive. Thanks! Would use again.

We’ve been very disappointed with our experience after signing our tenancy agreement. Once the contract was completed, communication from the agency slowed significantly. It has regularly taken a week or more to receive responses, often only after we’ve followed up ourselves. Both the move-in process and the handling of several outstanding repairs through property management have been frustratingly slow. Overall, it feels like there is not enough coverage or accountability in place to provide tenants with the support they should reasonably expect. There is also so much confusion between who our point of contacts are - the hand off between John Payne and Acorn is inefficient. We’ve also had to work with three different property managers since we’ve moved in (and it hasn’t even been 60 days in the property). We are sent in different directions and feel constantly stuck in a communication limbo. Not a good start to a lengthy tenancy agreement. Would highly not recommend renting based on our experience.

Red flag! Lack of communication, transparency and urgency throughout the whole process. Also will make you sign a consent form that allows them to circumvent tenant rights. DO NOT SIGN THE CONSENT FORM.

Very disappointing. After they accepted the offer and I started the process, paid to lawyers. Unfortunately, they sold the property to others. Feeling deceived

Worst estate agent ever. Don't deal with Nathan. He will lie easily. Absolute waste of money. Stay away from this state agent.

Terrible company to deal with from a property management perspective. As a tenant, the team are impossible to get a hold of by phone. They never call back when a call back is arranged and never keep to their word. Email communication is ignored. Only way to get a proper response is to threaten legal action on required works months after logging. Would not recommend to anyone and won’t be dealing with this company again in future.

My experience was a comedy with John Payne . In my 2 years of renting i had to live in hazardous conditions (leaking fridge/freezer in the kitchen) for 6 months and problem wasn't solved. When the tenancy agreement came to an end John Payne refund only half of my deposit back, despite of my complaints to be compensated and clear the remaining outstanding balance . It was a TDS decision. However ,bottom point ,the terms and conditions of the contract were breached and John Payne still didn't wanted to compensate me , not fair at all.

Terrible experience that I could never imagine. I have wasted my 3 weeks. Firstly, when i have mailed them of viewing of the property i had clearly mentioned that we are couple and we had a chat on a call and that was a guy called 'NOAH', i have mentioned on a call as well that we are looking for couple room. We had a viewing and after a day i had a 2-3 questions which I wanted to clarify about contact before i sign. There was a contract for 12, 18 and 36 months, we didn't want too long contract so i call and ask about this and NOAH said i can do 6 months of contact as well if you would like. I immediately said yes and the Another questions was.. he asked me about the requirements we wanted a quiet neighbors. On a same time he said it's going to be single person only in a one room so it's not going to be a so noisy and all. Suddenly my mind got stuck on this and i said you know that we are couple. He didn't respond for a couple of seconds and he answered "oh i didn't know this" i was like what... I mean how you can be so much irresponsible that you can't even read the email properly and the more worse thing that you can't listen to your customers on a call waht they says to you. Then he told me to wait till next week because he wanted to get a confirmation about this specific thing (is it okay with the couple or not?).. i have waited 3-4 days I did not get any response from their side.. i called them one of the employee was talking to me after that day i had to call them evry single 2 days and everytime i have to explain them each and every thing repeatedly... Finally i talked to the manager she said I'm going to deal with this personally and get back to you... And i got a mail by writing that the owner is asking for long term contract, i called them to get the contract draft but she wasn't there. The day after i had to call them again and there was a NOAH , i told him about what happened... He was behaving like there's nothing happened, he didn't even remember about the customer that he was dealing with, He didn't remember that he said about 6months of contact, he didn't remember that he said yes for the couple, he didn't remember that he had to call back to the customer. I had to remind him everything and he was like oh i never said this .. OH my goodness After all of these i again asked for the contract draft he said me to wait.. he again needed the confirmation from the owner then i was like (then why manager sent me this mail regarding 12 months contract, of course if owner said yes for it ) . After a day i got a mail that owner rejected you form.WOW, applause for them all who were just pretending to work .I can't believe how they are dealing with the customer. I never recommend this agency to anyone.