Avoid renting from John Payne at all costs. We had arranged for the house to be in a certain condition and they lied to us …

My impression is that this agency is managed in a very chaotic way. I rented through them over an year ago and I can summarise my experience as follows: -Made an offer - specifying the terms (what was needed in the flat) and the offer was accepted -Had the terms confirmed in writing. -Days before moving in, have been advised that some of those terms were not going to be fulfilled -Argued that it was not a professional behaviour and wanted to rescind the offer -Advised that that was not possible as these were minor terms, had one of the persons dealing with the contract (in total I believe the offer/contract was managed by 4 or 5 different people) put down the phone while we were still talking - Was contacted by the customer service and expressed how unhappy I was and never heard from them again The lack of care and professionalism experienced makes me promise to never ever engage with them again. I really can't recommend them

Awful service.

I would give 0 If I could. I wanted to rent a property in Vanbrugh Park Road SE3 7NH through this agency, the agent Nathan . I have given them my offer and they agreed it ,, Dear Ivan Firstly, congratulations on your offer being accepted subjected to references. Then i have given them all my details and £500 thirst deposit and what I've got at the end from them just two days before to move in ,,Hi Ivan Thank you for your time today. As discussed the landlord has now decided against proceeding with the let at the price offered and would like to do the works herself and would like you to increase the offer,, I would not recommend this agency to anyone, just wasting time and you can get homeless same as me.