Avoid renting from John Payne at all costs. We had arranged for the house to be in a certain condition and they lied to us before moving in saying that it would be. We then found the property to be not as agreed and since we saw the property even more maintenance was needed. This has caused us lots of emotional distress and their poor customer service continued as we went through the complaints process. We took them to the TPO and got a distress and inconvenience award and we have attached the findings below just to show how poor they are. It seems from the reviews that we aren't the only people they have done this to. The property we were getting was £2100.00pm. For this you would expect a high level of customer service, yet we got the worst we've ever had. Please don't make the same mistake as us and go through these people to rent! I have read the response and the fact that Andrew, who was useless, has stated that we were awarded less than 1% to try and make us out as greedy is ridiculous. It shows how they lie. We tried to claim just over £3000 as it cost us a lot in storage when we were left without a suitable home because they lied to us constantly and we had to walk away. The ombudsman felt we should have stayed. Would you stay and pay rent to someone who lies to you? As there was clear evidence of them deceiving us we were awarded £300 for the distress and inconvenience. This is around 10%. Perhaps a maths class would be good for you Andrew?

My impression is that this agency is managed in a very chaotic way. I rented through them over an year ago and I can summarise my experience as follows: -Made an offer - specifying the terms (what was needed in the flat) and the offer was accepted -Had the terms confirmed in writing. -Days before moving in, have been advised that some of those terms were not going to be fulfilled -Argued that it was not a professional behaviour and wanted to rescind the offer -Advised that that was not possible as these were minor terms, had one of the persons dealing with the contract (in total I believe the offer/contract was managed by 4 or 5 different people) put down the phone while we were still talking - Was contacted by the customer service and expressed how unhappy I was and never heard from them again The lack of care and professionalism experienced makes me promise to never ever engage with them again. I really can't recommend them

Awful service.

I would give 0 If I could. I wanted to rent a property in Vanbrugh Park Road SE3 7NH through this agency, the agent Nathan . I have given them my offer and they agreed it ,, Dear Ivan Firstly, congratulations on your offer being accepted subjected to references. Then i have given them all my details and £500 thirst deposit and what I've got at the end from them just two days before to move in ,,Hi Ivan Thank you for your time today. As discussed the landlord has now decided against proceeding with the let at the price offered and would like to do the works herself and would like you to increase the offer,, I would not recommend this agency to anyone, just wasting time and you can get homeless same as me.