We’ve been very disappointed with our experience after signing our tenancy agreement. Once the contract was completed, communication from the agency slowed significantly. It has regularly taken a week or more to receive responses, often only after we’ve followed up ourselves. Both the move-in process and the handling of several outstanding repairs through property management have been frustratingly slow. Overall, it feels like there is not enough coverage or accountability in place to provide tenants with the support they should reasonably expect. There is also so much confusion between who our point of contacts are - the hand off between John Payne and Acorn is inefficient. We’ve also had to work with three different property managers since we’ve moved in (and it hasn’t even been 60 days in the property). We are sent in different directions and feel constantly stuck in a communication limbo. Not a good start to a lengthy tenancy agreement. Would highly not recommend renting based on our experience.