Very professional service (especially if we compare to other professional agencies we came across in Greenwich). Apply to both letting agent and property manager Staff were available during our search for a property to let, understood our needs, and were helpful throughout. The property being managed, we also appreciate the service

We had a great experience dealing with John Payne during our property rental. Everyone was very nice and always helpful. They kept us in the loop about what was happening. The team at John Payne even helped out our first week when my partner got locked out and showed up at their office in bare feet, hoping for a key. The only thing we found a bit frustrating is how many different people we worked with. I think it may have been a bit easier for us if we could have built a relationship with only one or two agents, instead of five. We never knew who we were going to hear from, and the sharing of information was not fluid. Also, I went out of my way on a Sunday to drop some paperwork and my passport off (I was promised someone would be there to meet me) and the office was empty. I waited an hour and no one showed up or answered the phone. That was a bit annoying. Overall a pretty good experience though!

VERY GOOD PERSONAL SERVICE.CAN RECOMMEND HIGHLY.

Very good experience working with Nathan Johnson, very enthusiastic, focused and confident - he told me he would let my flat within the exclusivity period and he did. Nathan was very committed and kept me updated on progress regularly. No complaints.

We are now settling in to our lovely new home - Sue and Nick from John Payne facilitated the sale very well, were efficient and helpful organising second viewings and pushing the sale through. Throughout and since they have liaised with the vendor and this has helped us maintain communication. Process took about 4 months including us selling our flat which was shared ownership so involved a slight complication. Managed the chain well and Sue was very responsive. Thanks! Would use again.

Terrible company to deal with from a property management perspective. As a tenant, the team are impossible to get a hold of by phone. They never call back when a call back is arranged and never keep to their word. Email communication is ignored. Only way to get a proper response is to threaten legal action on required works months after logging. Would not recommend to anyone and won’t be dealing with this company again in future.

My experience was a comedy with John Payne . In my 2 years of renting i had to live in hazardous conditions (leaking fridge/freezer in the kitchen) for 6 months and problem wasn't solved. When the tenancy agreement came to an end John Payne refund only half of my deposit back, despite of my complaints to be compensated and clear the remaining outstanding balance . It was a TDS decision. However ,bottom point ,the terms and conditions of the contract were breached and John Payne still didn't wanted to compensate me , not fair at all.