Terrible experience that I could never imagine. I have wasted my 3 weeks. Firstly, when i have mailed them of viewing of the property i had clearly mentioned that we are couple and we had a chat on a call and that was a guy called 'NOAH', i have mentioned on a call as well that we are looking for couple room. We had a viewing and after a day i had a 2-3 questions which I wanted to clarify about contact before i sign. There was a contract for 12, 18 and 36 months, we didn't want too long contract so i call and ask about this and NOAH said i can do 6 months of contact as well if you would like. I immediately said yes and the Another questions was.. he asked me about the requirements we wanted a quiet neighbors. On a same time he said it's going to be single person only in a one room so it's not going to be a so noisy and all. Suddenly my mind got stuck on this and i said you know that we are couple. He didn't respond for a couple of seconds and he answered "oh i didn't know this" i was like what... I mean how you can be so much irresponsible that you can't even read the email properly and the more worse thing that you can't listen to your customers on a call waht they says to you. Then he told me to wait till next week because he wanted to get a confirmation about this specific thing (is it okay with the couple or not?).. i have waited 3-4 days I did not get any response from their side.. i called them one of the employee was talking to me after that day i had to call them evry single 2 days and everytime i have to explain them each and every thing repeatedly... Finally i talked to the manager she said I'm going to deal with this personally and get back to you... And i got a mail by writing that the owner is asking for long term contract, i called them to get the contract draft but she wasn't there. The day after i had to call them again and there was a NOAH , i told him about what happened... He was behaving like there's nothing happened, he didn't even remember about the customer that he was dealing with, He didn't remember that he said about 6months of contact, he didn't remember that he said yes for the couple, he didn't remember that he had to call back to the customer. I had to remind him everything and he was like oh i never said this .. OH my goodness After all of these i again asked for the contract draft he said me to wait.. he again needed the confirmation from the owner then i was like (then why manager sent me this mail regarding 12 months contract, of course if owner said yes for it ) . After a day i got a mail that owner rejected you form.WOW, applause for them all who were just pretending to work .I can't believe how they are dealing with the customer. I never recommend this agency to anyone.