Market was very slow in July & august, It took a while to find me a tenant, but once found the whole deal was wrapped up with in a week.

Friendly and extremely helpful when it came to things like arranging convenient collection of keys or chasing the vendor for information.

JLL Greenwich are a very professional team, and they helped us in every way they could to get us moved in as quickly and smoothly as possible. Very responsive communication, alert to all issues at hand, strong team work. Thank you to JLL Greenwich and to our lead agent Nadine Warnakula whom was extremely helpful. We love our new place!

The team were really efficient in finalising the legal side of the letting. Thanks!

Very professional, friendly and I've used this agent for 6 years running. Yasmin runs a great team who provide good tenants. The charges are pretty steep but good value considering the excellent service

We went to JLL after being recommended by a friend and we were not disappointed. We found a great flat in the location we wanted and within the limit of our budget. The agents were kind to guide us through every step of the referencing and renting process, which is a bit tedious in terms of bureaucratic paperwork load. Everybody was very professional and we moved in in a flash.

One of the better letting agents I have done business with, very fast and mostly painless process. The agent I dealt with was really helpful and checked in regularly during the referencing to make sure everything was fine. Another big positive was that almost all of the process happened electronically, something which not all letting agents can do. Their fee schedule is probably pretty standard but I did find the £180 in the tenancy agreement to re-sign the contract a bit steep.

Great people to work with and can definitely recommend them. Only slight thing to look out for is that they requesting the entire letting fee upfront which came as a bit of surprise.

I now remembered I forgot to update my remark of JLL. After my negative remark, JLL property manager did her best to fix all the issues I had. Therefore, I will give you a 3* rating as an average of 1* and 5*.

Here's a more direct version that focuses on your experience without making unsupported allegations: Avoid if you're a landlord looking for proper property management. My experience was extremely disappointing. Everything was great while they were signing me up, but once the tenancy started, the service fell well below what I expected from a managing agent. Communication was poor. It regularly took far too long to get replies to emails and calls, and I was often left chasing for updates. When a tenant stopped paying rent and serious issues arose, I expected proactive management and timely advice. Instead, I felt like I was managing the situation myself while paying them to manage the property. With the changes to rental legislation and the Renters' Rights reforms, landlords need agents who are responsive, knowledgeable and willing to act quickly. Unfortunately, that wasn't my experience. If you're considering using this company to manage your property, I'd advise you to think carefully. The real test of a managing agent isn't when everything is going well—it's how they deal with problems. In my experience, they fell well short.