Extremely poor property management by JLL. Our dishwasher stopped working on 4 December 2025. JLL arranged for a contractor to attend on 9 December 2025. During that visit, the engineer caused physical damage to the cupboard (photo attached) and significantly damaged the wall around the electrical socket, leaving the back-box exposed (photo attached). This created a clear electrical safety concern in the kitchen, particularly given the socket’s proximity to the stove and exposure to liquids and cooking oils. We reported the damage immediately with photographic evidence and followed up multiple times. Both JLL and the contractor acknowledged the issue and confirmed the wall and socket would be properly repaired. A repair was eventually carried out on 10 January 2026, over a month after the damage was first reported. However, the work was completed to an extremely poor standard, leaving the wall uneven, visibly damaged, and unfinished (photo attached). As of 7 June 2026, more than six months later, this has still not been properly rectified. On 2 June 2026, we also reported that the living room window lock is broken. As of today, there has been no response or update. JLL are highly responsive when it comes to rent reminders or scheduling inspections, but significantly less responsive when tenants report maintenance issues affecting safety and day-to-day living conditions. This imbalance in responsiveness and the lack of accountability for poor workmanship is unacceptable and does not reflect an adequate standard of property management.

We had a great experience setting up the tenancy, but as tenants the management of the flat has been upsetting so far. No reply to our emails, broken washing machine not being repaired, and more. In fact, the company is in legal breach of contract... I wouldn't recommend it neither as tenant or landlord. It strike me as a company that took up too many flats to manage for their capacity. Furthermore, they did not communicate the costs for hot water for the building prior to the tenancy, which in my opinion is a deceptive practice.

Pretty useless, standard UK agency experience. The agent didn't know anything about the property we were viewing, then during renting we had to fight to get any repairs done and sometimes we wouldn't get a reply for weeks. We had a faulty boiler fuse and we could smell burnt plastic from the switch for a month and they didn't bother to send anyone until it completely stopped working and we had no hot water. In most other cases all they did was send our emails to the landlord then send his response to us. What's exactly the point? Like with most agents in UK I'm not sure what do they actually get paid for.

We vacated the property on October 3rd. On the same day, JLL Greenwich conducted a check-out report at the property. On October 9th, we emailed to inquire about the status of the check-out report and when we could expect our security deposit, which had been collected when we moved in. At the time of renting the property, they required us to immediately pay 12 months’ rent in advance as well as the security deposit, and we made these payments promptly without delay. However, when it came to refunding the security deposit, JLL Greenwich was of no help whatsoever. After we asked about the deposit, they informed us that they would discuss it with the landlord and review the check-out report. The landlord then requested a significant deduction from the deposit based on the report. We did not accept this and asked for clarification on why such a high amount was being deducted. They shared the deficiencies noted in the report as justification for the deductions. In response, we provided evidence to counter each of their claims. We had video recordings of the empty property taken before we moved in, which we used as proof. At this point, discussions between JLL Greenwich and the landlord continued, leaving us waiting again for a response. We emailed and called them multiple times. Eventually, the only deduction made from the deposit was for professional cleaning costs. This outcome would not have been achieved had we not actively pursued the matter and challenged the deductions. Otherwise, the landlord would have deducted a much larger amount from our deposit. The process, which began on October 9, 2024, only concluded on January 27, 2025, due to the landlord's and JLL Greenwich’s poor handling of the situation. Unfortunately, we were left with the impression that both the landlord and JLL Greenwich operated with an approach of ‘extracting as much money as possible from tenants.’ This behavior from a corporate company like JLL is deeply disappointing and has severely damaged our trust in them. I strongly recommend anyone dealing with JLL Greenwich to proceed with extreme caution, or better yet, avoid entering into agreements with them altogether.

Had a viewing and then what followed was the most unprofessional service from their employee Tomi. Multiple emails, messages sent, even phone calls and got nothing in return. A total waste of my time. Made a complaint to his manager Ashleigh which has also been ignored. Awful service. *Thanks for the reply offering me to forward my complaints to Ashleigh’s email when my original review mentioned how I complained to Ashleigh and was ignored. V receptive.

JLL managed a property we rented at the River Gardens for a year. By far the most dishonest agents we encountered in over 10+ years of renting in London. …

AVOID! These positive reviews are all accurate to our experience until we left our property! We contracted JLL to conduct our professional cleaning, they charged us over £350 for this service and then we called the company the morning of the clean and they had no idea it was happening. They clearly scrambled and found someone who turned up with no professional cleaning equipment and was totally useless. We had to leave that day and JLL had to rearrange the entire thing to be sorted. Then we come onto the payments disaster - we had some fees for leaving our contract early and this was paid a month or so before we left. JLL on two separate emails told us all our outstanding payments had been made, as we believed they were and then over 6 weeks after we left have started chasing us on email & texts saying we have outstanding money owed over £1000. They believe they told us incorrectly twice about our outstanding payments and now are saying we need to pay within 7 days. No sympathy or thought for the fact we had budgeted and wasn’t expecting any further payments. Whole process was a shambles, go somewhere else.