JLL City of London

I have found Marta Isabel Mora Saiz to be both unprofessional and rude as well as inappopriate.

Start of tenancy: We are new tenants with Manning Stainton. We had mainly dealt with Jan during the viewings, Kimberley/John during the referencing process and Kay during the key collection. I found Jan to be very lovely and friendly during ALL our viewings with Manning Stainton. She was very accommodating and even made us laugh! Kimberley and John were really helpful, clear & prompt with their responses during the referencing process; which made made me feel at ease. Five stars! During tenancy: We have been living at the flat for almost 3 years. We have ongoing maintenance issues not sorted, they arrange irregular inspections, they initially screwed up registering our deposits and the property managers who were supposed to care for us during this time have horrific terrible communication between them so far. End of tenancy: The landlord had tried to take my whole deposit for damages in my flat when I decided to leave. Being lucky enough to have experience with the DPS system and having evidence (photos & videos) sent to the managing agent & DPS of all the repairs that had not been sorted throughout my tenancy, I had fought my case against this and had managed to get back 2/3 of my deposit. Given I had tenanted the flat for 5-6 years there were naturally some damages which I put some of my own money towards from the deposit. Overall, manning Stainton weren’t good at looking after the flat in general. Poor communication with the tenant and amongst themselves, also not efficient enough when carrying out any repairs to the flat.

I rented a place with these agents at Thomas tower im Dalston, and they lied with the landlord that we lost their keys for the inventory check out. The irony is the missing key is photographed in the balcony door in the inventory report! they also said we lost their 2nd letter box key but there was only one to begin with and it states theres only 1 in the check in report. The landlord also said the door lock was broken and they had to replace the door lock, along with a broken shelve in the bathroom. again lied when the inventory report doesn't state they were not broken in both check in and check out and only show silverfish killer powder due to the infestation at the flat which is hard to clean off. Also they said the extractor fan filters were missing when the photos of the check in and check out report shows the same extractor fan. Im not sure what the landlord is going to buy once he realise theres nothing is missing. The inventory said the flat was unclean but the landlord said he had a cleaner come on for £50! Im sorry but a deep clean isn't £50 if that flat was that dirty. I would hope landlords clean in-between tenants as a standard practice and not rely on tenants cleaning. I would advise anyone to not rent a place with these agents who cant even organise a check out inventory correctly with a company who's competent enough to write and take photos of the flat on check out. Then not be able to spot errors in the report, or read the report side by side properly.

I rented a flat from them. They were nightmare with my check-in. - The tenancy started on 26 April 2022 - The end-of-tenancy cleaning was booked on 26 April. I don't regard it as a 'minor delay'. It was instead a mistake - No one told me about the situation - As it was clear that I could not move in on 26 April, I moved in on 27 April - The quality of the end-of-tenancy cleaning was not good. I reported them (Kathrine Popiol) with pictures. They ignored my report Below are the things that I have not received proper explanation yet: - Nithiya emailed me to meet the inventory clerk at the concierge at 11 am on 26 April for the inventory and check-in - I waited until 1 pm and eventually found out that the clerk had left the property around 10:10 am Now they are torturing me with my check-out by scrutinising the quality of the end-of-tenancy cleaning done by a professional cleaning company I arranged. I'll update this review with the outcome. Update (6 June 2023): On 2 May 2023, I had to pay the cleaning company another £145 for their emergency revisit and carpet cleaning service. I wish JLL told me about the carpet cleaning beforehand. But my struggle was not over. Now Kathrine Popiol insists that they cannot fully refund my deposit and hold £100 by stating that 'I am proposing to refund the deposit less funds for the bill which has not been generated yet – the client requires me to hold back funds (£100 only) as guarantee'. By simply calculating, the bill would cost approximately around £7.59. I told her that 'why can't you simply send me an invoice when you receive the final bill?', and here's the reply I got. 'As discussed before the calculations you have presented to me are not guaranteed and we do not know how much the bill is going to be until it is received. I am more than happy to proceed with £100 to be held back on account and refund full balance as proposed a number of times before. I appreciate you have good payment history but this is my final proposal.' £100 deposit will be held for such a small amount of bill, and now I need to track that £100 in September.

As many comments have already noted, avoid JLL. Expect them to hold your deposit after the check out report for no reason. Plucking charges from thin air. Weeks have passed with no indication of the deposit being returned. The service is all well and good when they want your money, but when they need to return your deposit it is a different story. I would suggest all tenants to leave a review after you have your deposit returned. Very unprofessional

Absolutely ridiculous how long they kept my deposit

I rented a flat from them. They were nightmare with my check-in. - The tenancy started on 26 April 2022 - The end-of-tenancy cleaning was booked on 26 April. I don't regard it as a 'minor delay'. It was instead a mistake - No one told me about the situation - As it was clear that I could not move in on 26 April, I moved in on 27 April - The quality of the end-of-tenancy cleaning was not good. I reported them (Kathrine Popiol) with pictures. They ignored my report Below are the things that I have not received proper explanation yet: - Nithiya emailed me to meet the inventory clerk at the concierge at 11 am on 26 April for the inventory and check-in - I waited until 1 pm and eventually found out that the clerk had left the property around 10:10 am Now they are torturing me with my check-out by scrutinising the quality of the end-of-tenancy cleaning done by a professional cleaning company I arranged. I'll update this review with the outcome.

Useless

I rented a place with these agents at Thomas tower im Dalston, and they lied with the landlord that we lost their keys for the inventory check out. The irony is the missing key is photographed in the balcony door in the inventory report! they also said we lost their 2nd letter box key but there was only one to begin with and it states theres only 1 in the check in report. The landlord also said the door lock was broken and they had to replace the door lock, along with a broken shelve in the bathroom. again lied when the inventory report doesn't state they were not broken in both check in and check out and only show silverfish killer powder due to the infestation at the flat which is hard to clean off. Also they said the extractor fan filters were missing when the photos of the check in and check out report shows the same extractor fan. Im not sure what the landlord is going to buy once he realise theres nothing is missing. The inventory said the flat was unclean but the landlord said he had a cleaner come on for £50! Im sorry but a deep clean isn't £50 if that flat was that dirty. I would hope landlords clean in-between tenants as a standard practice and not rely on tenants cleaning. I would advise anyone to not rent a place with these agents who cant even organise a check out inventory correctly with a company who's competent enough to write and take photos of the flat on check out. Then not be able to spot errors in the report, or read the report side by side properly.

Absolutely ridiculous how long they kept my deposit