JLL City of London

The letting service provided by Manning Stainton has been generally satisfactory, especially John Sheader, whose prompt communication and efficient handling of issues have been very helpful. I would like to suggest two areas for improvement: 1. After a tenant pays the holding deposit, it would be very helpful to provide a confirmed move-in date. This would greatly benefit new tenants and help reduce potential financial losses. For example, it would allow them to give timely notice to their current landlord, arrange school transfers for their children, organise broadband relocation, and schedule furniture deliveries. 2. The check-out report provided at the end of the tenancy could present a more neutral description of the property’s condition, in order to avoid unnecessary disputes during the deposit return process.

Excellent user experience; Hannah was attentive and responsible, and everything went smoothly from the initial communication to finally receiving the keys. However, communication with the property manager, Antonella, after moving in was difficult; many issues couldn't be resolved promptly, just like buying a product without after-sales service.

I'm gonna give them 3 stars because of the check out process. Yes it's true the cleaning company did not clean some parts, but they went back and re-did the whole thing. There was then drama with a missing key, which was not missing in the end. And then loads of back and forth about tiny issues that weren't issues. And they reduced 50 pounds of my deposit. I knew the new tenants were super happy about the property and even said the conditions were impeccable. After 2 years taking care of that property as it was my own, I'm shocked I had anything reduced from my deposit. It was stressful. In 8 years in London this was the first time something like this happened. What a bumpy check out. Making a fuss for ridiculous things like a missing USB cable...

Sold house quickly, kept informed of progress. However, I was not informed that their fee was exclusive of VAT until much further down the line which is a little underhand and goes against a certain code of conduct;and that was the boss! A learning experience.

Felt like everyone was getting ready to leave...........

Efficient, Informative and really helpful. thank you

Efficient, Informative and really helpful. thank you

Overall, we had a pretty mediocre experience with JLL. They seemed generally communicative and helpful in advance of our move, but failed to deliver on a number of commitments agreed in advance regarding cleaning / item disposal / maintenance in the flat. This led to a complicated few weeks trying to get issues resolved which should have been sorted prior to our move. Also, they have refused to reimburse us in any way for the disruption and cost of this. We have ended up footing utility bills for the period between tenants, which they should have handled with the landlord / providers. Predictably, their energies are focused solely on letting the flat, and not on providing any kind of ongoing support to the tenant.

They are quick to take your money and will contact landlord and managent company all smoothly but when you are trying to get your deposit back they point you to the landlord who never replies.