I rented a place with these agents at Thomas tower im Dalston, and they lied with the landlord that we lost their keys for the inventory check out. The irony is the missing key is photographed in the balcony door in the inventory report! they also said we lost their 2nd letter box key but there was only one to begin with and it states theres only 1 in the check in report. The landlord also said the door lock was broken and they had to replace the door lock, along with a broken shelve in the bathroom. again lied when the inventory report doesn't state they were not broken in both check in and check out and only show silverfish killer powder due to the infestation at the flat which is hard to clean off. Also they said the extractor fan filters were missing when the photos of the check in and check out report shows the same extractor fan. Im not sure what the landlord is going to buy once he realise theres nothing is missing. The inventory said the flat was unclean but the landlord said he had a cleaner come on for £50! Im sorry but a deep clean isn't £50 if that flat was that dirty. I would hope landlords clean in-between tenants as a standard practice and not rely on tenants cleaning. I would advise anyone to not rent a place with these agents who cant even organise a check out inventory correctly with a company who's competent enough to write and take photos of the flat on check out. Then not be able to spot errors in the report, or read the report side by side properly.