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JLL City of London

A selection of reviews/testimonials by highest rating
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2.00 /5

Overall, we had a pretty mediocre experience with JLL. They seemed generally communicative and helpful in advance of our move, but failed to deliver on a number of commitments agreed in advance regarding cleaning / item disposal / maintenance in the flat. This led to a complicated few weeks trying to get issues resolved which should have been sorted prior to our move. Also, they have refused to reimburse us in any way for the disruption and cost of this. We have ended up footing utility bills for the period between tenants, which they should have handled with the landlord / providers. Predictably, their energies are focused solely on letting the flat, and not on providing any kind of ongoing support to the tenant.

Reply from agent

Dear Thomas, Thank you for flagging the issues and we are sorry that your experience was not as you would expect. If you wish to discuss this further, please do not hesitate to get in touch on Hannah.Mitchell@jll.com. Thank you, Hannah Mitchell Lettings Manager

Contact details
Sales Phone:

020 7248 6040

Lettings Phone:

020 7248 6040

Lettings Email:

Neil.Short@eu.jll.com

Opening hours
Monday-Friday: 09:00 - 17:30
Address

The Walbrook Building, 25 Walbrook, London, EC4N 8AF, London, UK, EC4N

Set within the prominent Royal Exchange in the heart of the financial district our highly efficient and experienced team is regulated by RICS and ARLA, ensuring the highest standards of professionalism when delivering every aspect of estate agency and property management services to a wide range of UK and international clients across the City and its fringes. Since opening in March 2013, our specialist knowledge in residential sales and lettings has led us to become the preferred agent for several new developments in the area. These include The Heron in Moorgate, Avant-Garde in Shoreditch, Goodmans Fields in Aldgate, Cityscape on Commercial Street and Canaletto on City Road. With approximately 300,000 people using Bank and Monument station every day, our prominent office within the Royal Exchange allows maximum exposure of our clients’ properties. The City is a significant attraction for prospective buyers and tenants as it provides easy access to prime central locations. Whether you are looking to buy or rent our team of six is dedicated to providing you with a first-rate quality service and expert knowledge of the market. Our leading position as advisers of new residential development ensures we have the best opportunities in contemporary living available for sales and to let and our 2014 merger with W.A.Ellis underpins our expertise in the traditional marketplace within which exist properties of exceptional character and unrivalled historical significance.

Our team

No team information available

Association of Residential Letting Agents
National Association of Estate Agents
Property Ombudsman Sales
Property Ombudsman Lettings
Royal Institution of Chartered Surveyors

No marketing information available

No awards information available

No marketing information available

No awards information available