The staff in this office are very rude and discriminatory. I would recommend that you choose an agent only after looking at their character. I have heard that my friend was treated very badly there, so I have decided that I will never rent from this agent. I will check out Foxton or Knight Frank before making a decision. I would advise everyone to avoid this place.

Second year renting from JLL. Vey disappointed this time. After terminating our most recent tenancy with JLL, we have been treated very poorly, unprofessional and unfair! Despite the fact that all the sufficient and strong evidence has been presented (including third party evidence), the property manager Olga still acts/talks like we are the wrongdoing party. Also, what she said over time is actually contridicted to the previous statements and JLL policy. We have been treated like criminal whereas we are indeed the innocent party. We are actively seeking for collabration and positive communication, being patient and nice in dealing with the deposit conflict. However, we have not got anything in return apart from being blamed for something that is not our fault at all. We are looking into stronger approach now, and considering legal proceeding. Being nice and kind does not mean that we can be easily bullied! Overall, I just feel a significant lack of professionalism from JLL. Realistically, it is JLL's responsibility to verify and check on the information of the photos we sent during move-in and inform the landlord of any discrepancies since the information is already on JLL's record in the first place, now we are questioning the nature if JLL has really supplied this information to the landlord just to avoid any liabilities.

JOANNA LUDLOW had a very unfortunate experience with this agent in the Canary Wharf office. I was taken aback with her attitude and aggressiveness as I would expect that working in the industry she would be well trained in handling such common matters. I was leaving the property managed by JLL after 6 years of being a stellar tenant. The new property I secured became available after 4 days from when my tenancy was ending. She called me and went off that my behaviour was unacceptable (?!) who did I think I was to demand (apparently) to stay more days even though I explained calmly that I’m not doing this on purpose it is a chain of events that was not within my control. She continued being aggressive and asked her to please stop harassing me as this way she’s pushing me to be homeless for 4 days which I don’t believe she wants and instead let’s work peacefully to a solution. She called me crazy and banged down the phone. She then emailed me saying as discussed please be out by the date of your contract. Thankfully a sane colleague of hers intervened, said it’s not a problem at all, it just meant that I would have to take care of the professional cleaning as the new tenant would be moving in one day after I would be moving out, which I agreed to do. How simple was that? I will never understand why instead of choosing to find a solution she chose to berate me, it stayed with me but I then realised that this is not a reflection of who I am but who she is. Above all we should be human!

JLL told me that my deposit has been released and will be processed in 5 working days but 9 working days have passed and still haven’t received my deposit back. Contacted JLL multiple times via email but they haven’t been replying and I have no idea when I will get my deposit back. Note that it’s been 2 months since I moved out from the JLL managed property and I’m still waiting for the deposit to be returned.NegativeResponsiveness, Quality, Professionalism

property management ignoring us which is insulting considering the high rent on the property. Unable to sleep due to faulty blinds which is an easy fix but property management are refusing to deal with the issue after 4 months.

Initially OK experience, however, the property management team emailed me saying they would handle my issues but the lady has constantly ignored and refused to help in every situation. The apartment has very large windows and they did not bother to check if the blinds are not working, now I have to spend my own money to fix these as JLL and the rude property management team refuse to handle the situation.

I strongly do not recommend JLL. Months of delays to fix problems, paid bills double and refused to refund us (8 months and counting); There is no complaints procedure according to staff. an ongoing investigation is taking weeks and brings no answers to questions.

please do not use JLL canary wharf, my friend is renting with them and has very large windows, the blinds do not close and they are refusing to fix this, the apartment is constantly light and we are unable to sleep. considering the extortionate rent JLL expose him to this is just sad and pathetic. They have ignored his emails and the property manager has been incredibly rude over the phone.

I’m a landlord using JLL. I appear to have had numerous double bills and over bills. Probably out of pocket to the tune of a 4 figure number now. Getting fobbed off and passed around but no one actually taking ownership and helping fix. Even got charged for late fees on a utility bill that JLL are supposed to be managing (their mistake, I pay). I wouldnt recommend at all.

Yesterday was the first day we had to move into the new apartment but it's impossible to live in that apartment right now. check in had to be done at 12pm (my girlfriend at 11: 57am was downstairs but from the agency they told us that whoever carried the keys had left leaving the keys at the reception at 12: 05 without check in with agency (obviously her word against that of my girlfriend they answered us by phone and without reading the water or electricity meter, and without check in the apartment with someone from the agency), and all this with a new born and all the wind that was yesterday. 1 The door handle is broken so it cannot be closed completely (3 weeks ago when we visited the apartment we were told that they will fix it before we move (it is still broken). 2 the apartment is not clean (you have grease on the kitchen wall, bumpy floor, dirty windows. 3 in the washing machine is full of mold (but FULL) .4 getting out of the bathroom i am with mold. OF COURSE I HAVE PHOTOGRAPHIC AND VIDEO PROOF. I want this bad dream to end especially for my little girl who is 27 days old. we paid 6 months in advance because my girlfriend is on maternuty leave .. That's a lot of money especially for the state of the current house. We just want to have our rights, that's all. please.