I am having a trouble getting my deposit back, ever since I provided the full proof of payment for the bills and that I have a full right to get the deposit returned, Paige Waller (the property manager) has immediately stopped replying to all my emails and calls. She had told me that they were having trouble with getting in contact with the Utility provider for all the flats they are managing, and they are getting legal advices for that. However, the utility provider answered my calls very easily and has replied my query with the invoices and received payments. It feels like she was just telling me that to not release my deposit. It was been couple months since I finished my payments, and she has been ignoring me since January. I have sent her almost ten emails and calls ever since- none replied. I also got connected to her colleagues and a senior manager, no one really in the management answered a single call. Very disappointing and disrespectful.

Totally joke. Go kight frank!!!!

Sending junk to my home address without my permission

Very unpleasant end of tenancy experience with JLL - would advise tenants to avoid this company. John&co much better. Paid £420 for a cleaner that they advised to use and it wasn’t cleaned to their satisfaction, items marked in inventory as fair wear and tear but they didn’t agree and withheld from our deposit. Took 3/4 weeks to get part of our deposit back and not a small sum. Trying to claim £20 for a mark on a wall that can barely be seen from the inventory report with no receipts to back up replacing anything. Needless to say we are disputing everything with TDS for the first time ever as tenants but for £128 you’d think the Landlord could repaint a wall when the property is several years old or for items marked as fair wear rather than getting into disputes with tenants that paid nearly £3k a month to rent from you. Avoid if you can! Karl Zheng and Tiffany are both very unpleasant to deal with and stressful from start to finish. Even pool at amory tower was closed for 6 months of our tenancy and we never got a response for no facilities? Tiffany ignored us for weeks when we asked for a response on facilities or issues with mould in flat. Not good enough!

Very unprofessional property managers (Olga Nimet), sending you details for transferring the name on the bill accounts only after you have moved out, purposefully keeping your deposit on hold for months after you have moved out for very unreasonable reasons (e.g. unless you pay all the bills twice, charging you for items which were not initially in the property for a higher price than usual), not caring anything about tenant's interest and losses, the agent hangs up the phone when the she doesn't have more reasonable arguments or doesn't agree with tenant's argument.

Very poor experience of letting with this agency, they have withheld the deposit for over 4 weeks whilst confirming deductions of £158 and then illegally attempted to withhold the balance until I provide proof that the utility accounts had been settled, which is entirely incorrect.

Another year as I am satisfied with the renting team so I rent with JLL again but nightmare comes the property manager still drive me mad, she only replied to the emails she wants to reply and ignore the questions she doesn’t wants to reply. I feel super hard to communicate with her and also as I just want she kind to me although I am not think she is good for her job every single time she ask 5 stars trustpilot I did for her. But she still not doing her jobs well. Sometimes send wrong emails and never remember my name and I still have not got my deposit yet. I really need change a new property manager as I already try to stand her for a year but nothing changed and I don’t think she can change please do help us to change a property manger I change my star because of the help with Joanna Ludlow, she is so kind and helpful. now everything solved! But I still feel not pleasant with the communication with the property manager, she did not help and avoid any help way. in the letting process everything is fine and I am happy to pay the deposit and first month's rent. And the person who contact me is also kind. But when I moved in everything is different. I am not sure why JLL has a property team but do nothing, if they have one and let us to use it, they need help! I told the property manager I am not expect the last tenant's belongs in the flat, and wish she can contact the last tenant or the landlord to take them away, but she said I have not write this in my tenancy agreement but I signed it in march and the last tenant check out in May, how can I know she will leave her stuff in the flat? this really not make sense. and the last tenant's things even broken and I give up said if you do not wish to dispose it you still can let someone to repair it, she still ignore the it and said I need keep it! And the clean of washing machine is not present which also indicate in the inventory check, but she do not bother to let the cleaner come again to clean the washing machine instead she said I can stay it not nice as it was when I move out?? this attitude made me so annoying! Every single conversation is useless, and she is still my property manager during my stay I am not sure if she can help other problem during my stay. Although I am happy the problems have been solved by other people I still feel the conversation with the property manger is not great!

Unfortunately A very bad experience with Adam Garson. We agreed on viewing 2 days ago. The next day he told me the apartment is let and cancelled the appointment one hour before the appointment! He told me you can go the building at said appointment and “feel free to ask the concierge if the have someone who can show you”. This is absolutely disappointing and ridiculous.

I was too angry and felt insulted when talking with the stuff of this office . I think I am necessary to wire down my experience and no more people been treat with such ridiculous and unreasonable behavior and attitude!According to their bad attitude to dealing with issues ,Wrote this comment Only hope some stuff of this office can know how to respect customers,and try to be professional .and can apologies to the customer when u did something wrong .not always avoiding their responsibility. We rent an apartment from Jll canary wharf company,but after 15days from moving out ,they just sent us the check out report ,and because we requested for the checkout report. I emailed them many times ,before we went to their office ,they always say one sentence “I have nothing to do for you ,you should contact your landlord by yourself “,and our landlord said she is happy to release the deposit ,and asked us to find Jll . So I have to go to this office try to solve this issue asap. Cuz we need get our deposit back . we went to them and request for deposit refund,(after 16days from moving out day )they use very bad attitude to talk with us .maybe my English is not very good ,when I was taking to them ,many stuff just laughed at me .we only request for our deposit. Its our right. We don’t need to go to office if they can truly help us to dealing with this issue. At that moment ,Facing to their mock ,I was shocked and overwhelmed . When I go back , All I can see in my head is those employees laugh at me ,it’s like a horrible dream. so next day we went to the office and hope they can apologize to us .what shocked us is When I walked into the agency at the beginning ,Even I try to talk with them and hope they can dealing this issue for us , they still talked to us with very i ndifferent attitude, we just want they can apologize to us for the bad attitude yesterday ,but a stuff Jennifer just come and yelling to me . She keep use very bad attitude sayingwe can’t do anything for you ,you can go back to online complain, even don’t let me talk! She blamed me I am screamed when she is yelling to me. Yes ,my voice is get louder because she don’t want me to talk she don’t give me chance to talk .at that moment I have no choice I think only can use loud voice she can hear. I think everyone will be very angry if they dealing the problem like that attitude ,of cuz my vioce getting bigger .my landlord send us the screenshots to us And asked them to apologize to us ,but still no.I don’t theink they are a professional agency ,they don’t want to help customers when something happens . The most ridiculous thing is they don’t admit they did laughed at me .they have a reason to me their office always talk to each other like that .they are laugh to their colleagues when they were talking ,they didn’t laugh at me ,I said u can check ur cctv,if you don’t admit ,Jennifer keep talked in rude ways and yelling to me ,even choose to lie to me their office there is no cctv . its very obvious The cctv is above us . according to the conversation between them and us ,I tried to ask the local people ,they said they won’t use this attitude to talk with the local customer ,so I doubt they have Racial discrimination .maybe my English is not good ,but I tried to explain my self,why they laugh at me and even laugh out with big sound ? Because we are foreigners?or because my English is not that fluent? it’s very horrible experience renting from this branch store. When we speak The stuff do mock customer it’s unbelievable . I think learn how to respect people is the mosy basic thing they need to do . I didn’t comment this to all the stuff of the branch office ,only to the stuff who laughed at me !Don’t treat people differently by which country the customer from and occupation! My landlord said they apologized directly to her ,but not to us .it’s not because my ex landlord have businese with them ? Be treated samal same