Good services.

I have engaged JLL to manage my unit in Horizon Tower since it is ready for occupation. Despite some minor hiccup, I find that their service is quite professional, and up to my satisfaction. Their agent, Joanna is a very responsive, helpful and she put in extra effort to help me securing a tenant deal for my unit in Horizon Tower. Thank you.

Professional service

Responsive and professional, achieved a timely let in a soft market. Very good result, thank you.

I agree with the above comments. Basically, I had to move into a property quite urgently and they helped me move in almost like in 3-4 days. And also it is a trustworthy agency where everything is going through a very scrutinised process. So far the post service has also been satisfaory; for example they get you in contact with setting up your utility bills etc. This helps if you are new to the UK systems. I would deifinetly recommend this to anybody!:-)

I worked with Joanna Ludlow to search for a flat at Unex Tower in Stratford. Joanna was an absolute delight to work with. She clearly understood our needs and let us explore options before finalising something. Even though we could not finalise the flat due to unforseen cicumstances, Joanna was very supportive and professional. We are pretty sure that in case we were to come back to the rental market, we would love to reach out to her.

JLL OVERALL portrays an experienced, attentive and effective agent.

It is hoped that jll will inctease the capacity to understand what matters most for an overseas buyer who has entrusted their whole property management to jll.. A WEAKNESS IN UK PROPERTY Industry is the TDS.. A SCHEME WHICH ONLY SERVES THE TENANT AND NOT THE PROPERTY OWNER. TDS MUST BE SERIOUSLY REVIEWED TO INCLUDE A FAIR AND BALANCED APPROACH TO PROTECT THE LANDLORDS INTERESTS AS WELL. OTHERWISE, I as an OVERSEAS Buyer WOULD like to LOOK TOWARDS A NEW SCHEME SET UP WHERE THE interests and SAFETY OF OUR PROPERTY IS ALSO GUARDED from careless tenants. Another area to review is your panel of contractors, in areas of pricing, responsibility, honesty and quality of work. Jll has to look harder into the above areas and to represent landlords interests more. Personally, apart from the 3 major points of weakness, JLL has a few key staff who are consistently focused, patient, responsible, professional and tries their best to provide the service due. They represent the jll image. Ask me who they are and I'm happy to divulge. Wish jll the best and hope to see some real improvements in the near future. All best.

Thanks to Rico for getting me a place to live in London! Was a smooth experience to move in. Moving out process was terrible though, I had to win my dispute through TDS.

Another year as I am satisfied with the renting team so I rent with JLL again but nightmare comes the property manager still drive me mad, she only replied to the emails she wants to reply and ignore the questions she doesn’t wants to reply. I feel super hard to communicate with her and also as I just want she kind to me although I am not think she is good for her job every single time she ask 5 stars trustpilot I did for her. But she still not doing her jobs well. Sometimes send wrong emails and never remember my name and I still have not got my deposit yet. I really need change a new property manager as I already try to stand her for a year but nothing changed and I don’t think she can change please do help us to change a property manger I change my star because of the help with Joanna Ludlow, she is so kind and helpful. now everything solved! But I still feel not pleasant with the communication with the property manager, she did not help and avoid any help way. in the letting process everything is fine and I am happy to pay the deposit and first month's rent. And the person who contact me is also kind. But when I moved in everything is different. I am not sure why JLL has a property team but do nothing, if they have one and let us to use it, they need help! I told the property manager I am not expect the last tenant's belongs in the flat, and wish she can contact the last tenant or the landlord to take them away, but she said I have not write this in my tenancy agreement but I signed it in march and the last tenant check out in May, how can I know she will leave her stuff in the flat? this really not make sense. and the last tenant's things even broken and I give up said if you do not wish to dispose it you still can let someone to repair it, she still ignore the it and said I need keep it! And the clean of washing machine is not present which also indicate in the inventory check, but she do not bother to let the cleaner come again to clean the washing machine instead she said I can stay it not nice as it was when I move out?? this attitude made me so annoying! Every single conversation is useless, and she is still my property manager during my stay I am not sure if she can help other problem during my stay. Although I am happy the problems have been solved by other people I still feel the conversation with the property manger is not great! The other year I changed the property manger and the new one is kind so I changed the star to 3

Renting: Thank you Rico for showing me the right flat at the right time. After not having found one for a long time, Rico was able to find exactly what I was looking for. He is very professional and nice. Maintenance: The Property manager, despite her huge efforts and level of care, put me through a difficult experience when I needed maintenance. According to what my property manager said my landlord seemed offensive against me without knowing me. I am a professional as well so this behaviour felt odd given I pay rent on time, all bills and always keep the house clean and tidy. Having been unwell in 2022, I was aiming for some calm this year, instead I am afraid of using anything in the house now knowing the maintenance process or that it won t be repaired at all. This is the first time in my 11 years in UK that I receive offensive comments by a landlord.

Was a great experience. But have been waiting for my deposit for 2 months which has been disappointing.