The worst agency in london ….. probably globally

I think this says a lot, especially with the current state of the housing market. I will literally never work with driver and Norris again. When we had to move again I purposely avoided drivers and Norris even though we had to move in a very tight schedule and basically had no options. Communication skills are awful, they never get back to you even though they say they will, have to go to the office in-person to get things sorted. I noticed communication is very important, especially when it is a company like driver and Norris where people constantly come and go. For example it took us more than a month to get our deposit back and in that time our property manager who is responsible for returning our deposit back changed 3 times. They would often get very frustrated with us (the tenant) that we didn't know the situation, even though we weren't informed at all. My friend who also rented from driver and Norris at the same time didn't have a mail box key for 3 months, even though they requested it multiple times. People in the office were also not nice at all, often times we had questions and they weren't answered despite emailing them multiple times, we would then go to the office but would be communicated in a very passive-aggressive way. While renting from this company for a year, I can boldly say that nothing got sorted and communicated well. I would give less than a one star if that was possible. Do not work with this company unless you are ready for the worst.

We were so nice to them when they needed to arrange property viewings. However, when we needed to return our tenancy deposit, they just stopped responding.

Martin was the most mean and reluctant agent I have ever seen.

I have been trying take last a month my holding deposit to my account. They cancelled my flat without any explanation. No call no email no communication with me and last minute I had hard situation after they got all my documents and security payment. So rude people Crouch End office.

After requesting a viewing within budget they have cancelled it for not disclosing a mortgage in principle which I don't require to view a property. They have been extremely rude on the phone- trying to argue and shouting down the phone at me. Shocking customer service, this was a first contact lasting just a few minutes on a call. It's definitely not set the tone for anyone I'd be looking to purchase a property from.

The worst estate agent I've dealt with by mile, wanted to view a property that is up for sale, rang them 5 times and no one was ever available in sales, the woman that answers telephone calls sounds really bored and says she can't help, when I rang for the 5th time she said 'you are mumbling', which I found very rude and unprofessional, I asked to speak to the manager to complain and was transferred to Kirill, who said - maybe the line was bad - meaning its ok from his point of view to be rude, and no apology was offered. The agency staff are rude, non responsive and are not aware what customer service is. If you want to NOT sell your property - market it with Drivers & Norris!

If lower than 1 star was available….. These guys are plainly awful. Communication is absolutely extinct. They are not providing any requested information nor responding to any requests for assistance or producing requested paperwork. The building in question is dangerous and in need of work to retain safety and value, the money is being directed at the wrong things. A thoroughly unprofessional company who I suggest you avoid if possible.

Worst experience! Firstly they show no deposit property on ads just to get the clients, and take reservation amount. They don’t respond. I haven’t got my reservation amount back, and when you call they just say we will call you back. It was the biggest mistake being a student to rent a property from them. Shocking that letting agents can try and take money dishonestly.