The agents were co-operative at first, then became downright incompetent and lost us the property. The sourest experience with an Agency in London. The Agents refused to update us, then became rude. Perhaps the worst customer/client care possible.

I’m looking at the reviews and I’m confused as to if these 5 stars reviews are from friends or family of people at Drivers & Norris. Because from my experience with them, I can say these are one of the most difficult people I think I’ve ever had the displeasure of working with. You can wait for months!!!! Before anything is done, they won’t respond to your emails, give you false timelines on when someone will get back to you. When you call the office, the person you need to speak to is always conveniently ‘not in the office’. My experience so far is exhaustion, I’m in shock honestly at how bad the service has been and how long it takes to get anything done, I’ve never ever worked with a letting agent like this in my life. I will never ever use them again, not ever.

I am so upset at how unprofessional this experience was. We held a viewing and were informed that if we put down the holding deposit they will stop all the other viewings. We have put down holding deposit and sent all the required documents to do the reference check within an hour of viewing the flat - long before office closing hours. We have been informed that landlord was contacted about our offer and for about week and a half we have received no real information or updates until today we have been informed that actually other agency had holding deposit from other tenants before us, they have already gave offer to landlord and unless we want to match their price we won’t get the flat. So now we have wasted a lot of time on property that already had an offer.

They were recently exposed by BBC News for treating tenants so poorly. If I could rate this company lower than one star I would. Never use them for rent especially, they're a bunch of con artists. We got our deposit 3 months later after we moved out. Feel sorry for anyone who has Rebecca as their property manager.

Did not show for a scheduled viewing. Never heard of them again.

I just had a cold call from these guys about a flat I sold about 15 years ago. I have never used their services previously. Think they must be desperate. Reading other reviews, they sound like an estate agent to avoid.

Terrible management service- AVOID. Simona gets a particular mention-she is inept, unprofessional and does not understand basic maintenance, insurance and property issues. The quote they obtained for repairing our roof was double what I was quoted from a very reputable roofing company who eventually did the work for us, saving us @£20K.

One of the worst state agencies I ever dealt with! The advertised the wrong flat that was shown in the person viewing!! Misleading information and very unprofessional attitude from both agents and the manager called Angelo that had to chase them for two weeks just to get confirmation of the refrence and move in process, the worst part is they were transferring me to the departments and ignoring my calls constantly then I asked for my holding deposit back as I can’t deal with a agency like that!!

I sold my flat with them and chose them as they are a local agent, and it thought it would be easier but was very wrong. The last 5 months (no chain, first time buyer) have been painful, and reading other reviews I can completely see why the score of this branch is deteriorating. A shame as I bought my flat from them, and they used to have a sales progression team which no longer exists. Since I signed the contract to list my property for sale I barely ever heard from them again. All these guys care about is getting your signature - they couldn’t care less about the service they give. I gave them £6k in commission for doing sweet FA and if I could have legally changed that I would have as they did not earn it - solicitors work so hard and get so little in comparison so the commission they took does not sit well with me based on the service I was given. Once I accepted an offer there was no communication and sadly the vibe they give is very confrontational, arrogant and lazy. Kirrill ignored my emails and I wouldn’t usually name someone individually but unfortunately when selling your house you need to trust the person working with you. I sent 5 emails without response over the course of two weeks when we had gone well past the point of expected exchange and we’re getting no answers from buyers. I had no reply or acknowledgment of my emails asking for him to contact them to reach their solicitor, and to ask him to support with agreeing dates. Bear in mind they haven’t been required to actually do anything since show them round 4 months previous, he never had a clue what was going on, sent very few and very unhelpful emails with no help and lack of action. My solicitor also gave me negative feedback, and when I tried to raise the point to him and his manager I realised that they couldn’t care less. They lack sales progression focus and are very focused on new contracts, and if you’re considering using them I think this should be noted. I had an argumentative, rude reply from him when asking for help and for my emails to be addressed instead of ignored. I escalated and asked Scott Hailou the Managing Director for support to progress sale of my property, and he has also never emailed back, never acknowledged my email or the lack of support after adding him to the chain - the arrogance clearly comes from the top down as these guys don’t care about anything other that getting their cheque. A shame as they used to be alright a few years back, now the agents clearly follow the behaviour of their leadership - I’d take a large swerve from these guys if you’re thinking about selling.