This is the WORST AGENCY YOU CAN WORK WITH! They give misleading information to you and the tenant, dissolving offers claiming you don’t meet the criteria when they are the ones changing the criteria daily so they can get more money from you. As well, anytime you need to speak to someone they are conveniently never in the office. You can wait for weeks before someone gives you a call back even if you call daily. They lie about deadlines and when things are going to be done, delaying everything by not responding to your emails or picking up your calls. When they do pick up, they are truly unprofessional and childish, screaming and gaslighting you when you disagree with them and their way of handling things. They dissolved my tenancy agreement 2 days before moving into the property! These people are SCAMMERS, they will take your money and refuse to give it back. DO NOT PAY them any holding deposit ever!

The agents were co-operative at first, then became downright incompetent and lost us the property. The sourest experience with an Agency in London. The Agents refused to update us, then became rude. Perhaps the worst customer/client care possible.

I’m looking at the reviews and I’m confused as to if these 5 stars reviews are from friends or family of people at Drivers & Norris. Because from my experience with them, I can say these are one of the most difficult people I think I’ve ever had the displeasure of working with. You can wait for months!!!! Before anything is done, they won’t respond to your emails, give you false timelines on when someone will get back to you. When you call the office, the person you need to speak to is always conveniently ‘not in the office’. My experience so far is exhaustion, I’m in shock honestly at how bad the service has been and how long it takes to get anything done, I’ve never ever worked with a letting agent like this in my life. I will never ever use them again, not ever.

I am so upset at how unprofessional this experience was. We held a viewing and were informed that if we put down the holding deposit they will stop all the other viewings. We have put down holding deposit and sent all the required documents to do the reference check within an hour of viewing the flat - long before office closing hours. We have been informed that landlord was contacted about our offer and for about week and a half we have received no real information or updates until today we have been informed that actually other agency had holding deposit from other tenants before us, they have already gave offer to landlord and unless we want to match their price we won’t get the flat. So now we have wasted a lot of time on property that already had an offer.

They were recently exposed by BBC News for treating tenants so poorly. If I could rate this company lower than one star I would. Never use them for rent especially, they're a bunch of con artists. We got our deposit 3 months later after we moved out. Feel sorry for anyone who has Rebecca as their property manager.

Did not show for a scheduled viewing. Never heard of them again.

I just had a cold call from these guys about a flat I sold about 15 years ago. I have never used their services previously. Think they must be desperate. Reading other reviews, they sound like an estate agent to avoid.

Terrible management service- AVOID. Simona gets a particular mention-she is inept, unprofessional and does not understand basic maintenance, insurance and property issues. The quote they obtained for repairing our roof was double what I was quoted from a very reputable roofing company who eventually did the work for us, saving us @£20K.

One of the worst state agencies I ever dealt with! The advertised the wrong flat that was shown in the person viewing!! Misleading information and very unprofessional attitude from both agents and the manager called Angelo that had to chase them for two weeks just to get confirmation of the refrence and move in process, the worst part is they were transferring me to the departments and ignoring my calls constantly then I asked for my holding deposit back as I can’t deal with a agency like that!!