Have multiple workers dealing with application and no of them seem to know what’s going on, didn’t reply to emails and then told us they were going with someone else after 3 weeks

My niece has been trying to rent a property through this company and my husband was going to be her guarantor. After jumping through all of their hoops - including providing a copy of the Land Registry document for our own property in Hull on top of his proof of wages, ID and employer's contact details for their reference, they let the property to someone else without even letting my niece know they're was anyone else interested in the property. She's now going to be homeless until she finds another property. Rest assured, it won't be through these clowns.

Worst experience I’ve ever had with an estate agents, zero communication. Nobody seems to know what they are talking about and can’t answer straight forward questions. Staff need more training

Trying to get repairs done is a nightmare.

"Rip..."

Would have given less than one star. Avoid this company - they make unjustified deductions from your deposit at the end of a tenancy. Take pics of everything before you move in and when you move out. They will try and rip you off.

This company are thieves. Not happy with stealing from the landlords who pay them to carry out work they never complete they steal money from tenant’s deposits at inflated prices. Charged us for items we reported as being flytipped and charged us for items we left in the shed as they were damaged due to them not having the work we reported carried out even though the landlord paid the money to them. Unfortunately for northwood we have been in direct contact with our landlord who is an absolute gentleman. Northwood should be ashamed and embarrassed that theyre not only putting landlords in potentially compromising positions but also leaving good tenants out of pocket through lies and deceit. If you’re thinking of renting privately just avoid this company at all costs. I will add photos if my conversation with the landlord when the letting agent inevitably come back with a poxy generated response as to how they’re a good company who act with integrity. My £150 lawnmower and £120 pressure washer are also now broken due to them not paying for work they received money for. Absolute disgrace.

Once you rent it, it becomes pretty much useless for any fixing or agreements that were made verbally. You have to deal with rudeness and lies all the time. I feel sad for all the tenants signing up with them.

very unprofessional behaviour

The agents at the call center are not at all helpful, they are prejudiced as to rent it out. Very busy they might be, I get it but seems not at all interested in renting the properties. We can hear it in the voice. not calling them again for sure!

very poor service...