So at 19:40 the night before I get the keys for my rented flat, my girlfriend received an email to say we were missing a signature! Firstly the office has had a week to check the contract, secondly I paid £360 admin fees for this. Thirdly because of this balls up when receiving my inventory check this morning the lady had to take my keys back to the office, and not allow me to move in. No one was going to call me to tell me the situation. So now I am sat outside my new apartment, as I have had to move out of my old place with all of my stuff looking like a lemon! Thanks chancellors but you are shocking, I will let everyone I know to stay away from you!

AVOID LIKE THE PLAGUE, appalling service when trying to rent, have had over £5000 of our money signed a backdated tenancy agreement and now we've been told it's doubtful we'll get into the house tomorrow. Bit too late when we've booked a van and ended our current tenancy. Repeated attempts to contact anyone in the senior management team have been met with stony silence. Our lettings co-ordinator Zara has ignored emails and evaded answering our questions. Landlords and renters beware.

Tried to sell my flat with Chancellors. They made all the promises in the world, however in reality it seems that Chancellors would be incapable of delivering a newspaper, let alone selling a property. Total lack of communication and inability to talk to each other. Well that's 9 months of my life wasted-thanks Chancellors!

Avoid this company like the plague had 2 sales fall through on my house, withheld information from us to further delay us. Moved to another estate agent had to contact the CEO to get out of contract. Sold house via other estate agent at lower price for chancellors to come back and say original chain is back on only to find out 3 weeks later that it was all a cock and bull story. If I could mark a minus star I would. *****update 27/7/16 . please see further information as to how bad this company is in my replies below. They get worse as it goes on******

Really useless trying to rent a place with chancellors. I'm sorry for the owners because we couldn't find a place to rent because of the bad professionals working there.

Dealings with the Surbiton branch have been the worst I've ever experienced from a letting agency. Rude letting agent, extremely unhelpful yet incredibly demanding and harassing when they want something, and no assistance provided at any step of the journey. Absolutely disgraceful service.

Extremely disappointed with the Woking sales Team. Every time we spoke to a person on the team we were given different information and not a single clear answer. A team of amateur. No credibility at all.

Slow, dreadful communication, more talk than action, high fees and not the right level of experience. I won't sell a property through them again - there are several other companies who actually value your buisiness.

Highly disappointed, been waiting for a call back for almost 6 days, called about 6 times, wasted my annual leave as I have been promised a viewing and no one bothered to call back to confirm booking.

Chancellors Slough- I'm a first time buyer who works full time therefore I cannot regularly attend property viewings during office hours. Because of this nobody in their office will speak to me, I'm repeatedly fobbed off with "somebody will call you back." Of course nobody EVER calls back! I've got the head office to request the manager to call me and still no call. If I could give less than 1* I would!!! So so angry.