Chancellors Lightwater

76 Guildford Road, Lightwater, Surrey, GU18 5ST, South East, UK, GU18

Featured Claimed branch

4.2 944 reviews

Recent reviews

A selection of reviews, highest rated first. Not every review may be shown.

Richard Gray Facebook 20 November 2020

Your company overcharged me. The outstanding amount was £91.20 but I calculated as £61.18 so the difference is approximately £30. It's not the amount that I'm concerned with, but how you deal with your customers. It's not right that you agree a fee with me then go back on your word! You didn't reply to my email and sent another invoice demanding £91.20 without disputing my calculation which was agreed with your letting management! Not replying to my calculation and then threatening me with legal action is absolutely disgraceful, so this review is justified.

Reply from Chancellors Lightwater: Thank you for bringing this to our attention Richard, we really appreciate it and are sorry that you have found it necessary to do so. So that we can look into resolving this for you, please can you send an email to directors@chancellors.co.uk? Thank you.

Amelia Reid Facebook 14 November 2020

Gutted!!!! Was looking for a place in Bicester. Sent out hundreds of emails and made thousands of phone calls. “Yeah I will ring you back tomorrow.” “I will send you an email today.” Waited forever and received nothing. I called a couple of days later and they were like who are you? Have we met? OMGGG! It’s 8 weeks and wasted my time!!!

Reply from Chancellors Lightwater: Thank you for bringing this to our attention Amelia, we really appreciate it and are sorry that you have found it necessary to do so. So that we can look into resolving this for you, please can you send an email to directors@chancellors.co.uk? Thank you.

Big Dog Woof Google

Unprofessional outfit that lies to its customers.Tried selling my property with these guys who faked market interest and also fabricated viewings. When I requested to be present at one such viewing - strangely the interested party didn't …

Reply from Chancellors Lightwater: Good Morning, we are disappointed that you've had to rate us only one star. Please contact me on chris.gray@chancellors.co.uk so that I can help to resolve any issues. Many thanks, Chris.

Katie D'Imperio Google

DO NOT USE.... Chancellors valued my property way higher than it is worth to win business. Do not fall for the same mistake I did... they have lots of market presence but notice that 95% are for sale and not sold. They tie you in to a long …

Reply from Chancellors Lightwater: Hi Katie, thank you for taking the time to get in touch, we are very disappointed to read of your concerns. So that we can investigate this, please could you contact us via directors@chancellors.co.uk with the details? Many thanks.

Sarah Carter-Hicks Facebook 21 October 2020

Treat landlords and tenants equally.. My friend has been waiting on his deposit return for a month. Absolute horror show of a business

Reply from Chancellors Lightwater: Hi Sarah, thank you for taking the time to get in touch, we are disappointed to read of your concerns. So that we can investigate this, please could you ask your friend to contact us via directors@chancellors.co.uk Many thanks.

Emily Davies Facebook 5 October 2020

This company seem to think they operate by different standards than other estate and letting agents. Had a bad experience when purchasing our home through them as they would not take our house off of the market until the moment we exchanged. And now trying to rent a property through them, they delayed getting back to me for so long the house I was interested in has been let and they wouldn't consider me anyway as I am reliant on my ex husband to pay the rent as I am a stay at home mum with 2 small kids despite other companies being happy with him as a guarantor. Would never deal with this company again.

Reply from Chancellors Lightwater: Thank you for bringing this to our attention Emily, we really appreciate it and are sorry that you have found it necessary to do so. So that we can look into resolving this for you, please can you send an email to directors@chancellors.co.uk? Thank you.

Lucy Jane Freeman Facebook 2 October 2020

I placed an offer on a property in Amersham which I believe has not been taken to the client. I have subsequently phoned on more than 6 occasions over a two week period for an update only to be told (on the occasion a person in branch answers the phone) that they don't know what's happened, they need to look into it and will get back to me. So far no one from Chancellors has contacted me. Sadly I would not recommend using this company at this moment in time.

Reply from Chancellors Lightwater: They will send you a generic reply soon to this comment, with an email to contact. Then when you email that address, they won't reply. Best thing to do is to steer clear of chancellors.

Lucy Jane Kitchener Facebook 2 October 2020

I placed an offer on a property in Amersham which I believe has not been taken to the client. I have subsequently phoned on more than 6 occasions over a two week period for an update only to be told (on the occasion a person in branch answers the phone) that they don't know what's happened, they need to look into it and will get back to me. So far no one from Chancellors has contacted me.Sadly I would not recommend using this company at this moment in time.

Linda Brown Facebook 25 September 2020

Steer clear of chancellors estate agents quite happy to take your money and then let you down at the last minute.

Reply from Chancellors Lightwater: Yep me too, shocking service will not recommend them at all

Louise Pool Facebook 24 September 2020

Just awful. In our experience their property management service is shockingly bad.

Reply from Chancellors Lightwater: Hi Louise, thank you for taking the time to get in touch, we are very disappointed to read of your concerns. So that we can investigate this, please could you contact us via directors@chancellors.co.uk with the details? Many thanks.