Worst customer service. Filled up online booking form for viewing 10 days in advance. Nobody contacted for days. I have started calling them but no competent person picks up phone just promises that someone will call me shortly to confirm viewing slots. Well - noone did. Finally received an email saying the day I chose for viewings is "the busiest for Chancellors" - well it is a Saturday as it is my only off day - and they are only able to show me 1 property out of the 8 I expressed interest to view! Very disappointed.

Poor communication. Slow at getting things done. Don’t come back to you. Bad photography and then when we tried to exit our contract under the cooling off period they told us this was not relevant as we signed online and not in person!!! Would never recommend anybody to think about using them. Very unprofessional company. Very bad experience. Utterly disgusted with the company as a whole. So we had no viewings the whole time it was marketed. and now they are trying to sting us for £400!!! This has left a really bitter taste in my mouth. I know a lot of people in the area looking to sell and will definitely not be recommending you to anyone. They also left a full blown photograph of our 4 year old daughter online on the details and wondered why we asked for the property details to be removed from the website !!!

I have genuinely never encountered such bad customer service. Once an offer accepted they literally don't care about their clients. They don't keep in contact or chase up the buyers and they hand you over to a separate office so noone seems to know what's going on.

My and my friend were renting a flat and after two years decided to end the tenancy contract. We provided the professional cleaning as per contract and left the house in really good condition (this is confirmed by the fact the house is been rented again after a few days we left - less then a month). After been chasing the agency several times we received the deposit back after 3 months (via a dispite)!!! The agency told me they were unable to contact the landlord, which sounds strange to me as they managed to sign another contract for the property. I have investigated myself via the deposition protection scheme on the government website and I contacted the TDS customers service, which both stated that the deposit it should be released in 10 days. Furthermore, yesterday I have been contacted by a property manager ACCUSING us that we did not pay the last 12 days of rent and asking for a proof: we had to sent a bank statement! Is that possible that they realised we did not pay after 3 months? The manager told me she tryed to contact myself and my housemate for 3 months and we NEVER reply to their phone calls: strange as we contact them for 3 months for the deposit and we sent many e-mails we no reply!!! I already sent an e-mail to the customer service and they told me they were going to investigate but so far I did not received a feedback yet! I have been renting houses with other professional agencies and I never been treated this way. I discussed this with other people dealing with Chancellors in Oxford and they have been having really bad experiences regarding the end of tenancy and the return of deposit. NOT RACCOMENDED!

Disgusting creatures, fake smiles and lies, first time sellers, chancellors have tried to trap us with a sole selling rights contract. When I attempted to amend the contact within my 14 day cooling off period I was purposely ignored. Over valued the house and wasted every appointment they made. Absolute amateurs, deceitful horrible humans.

This has got to be the worst Estate Agents out there. Not only do they lie with ease, forget they had told the same lie before and then repeat it a year later, if you want to rent property from them....please watch out. We rented a house from these Estate Agents in Bracknell about 1 year ago. You would not believe it but on the day we were supposed to move into the said property........we arrived to find items of previous occupants strewn all over the place, filth and waste and uncleared rubbish, etc. Not only did we have to force these agents to clean up the property but in the process they lost keys to the property and we could not move in for 10 days! When we did move in there were still blocked sinks and uncleared rubbish and so much destroyed in the property that we kept having to call to have fixed. Even after moving out of the property a year later the ordeal still did not end......these agents tried to swindle us of as much money as they could......something about paying inventory clerk extra and refusing to release any part of deposit until we had to make a complaint with the Deposit Scheme. Avoid at all costs, very unethical set of people. You would expect better from a bigger company but unfortunately not

Shockingly bad communication from every part involved. Particularly lettings Hub. Would never use them!!!

Avoid! Rude, pushy, incompetent staff.

not very good so far , hardly any viewings ....how can ypu charge such a high price for nothing ....had to viewings myself ....disappointing

Very dishonest and unprofessional letting agents - possibly the worst of all. They have no clue what they are doing. Being a landlord for 10 years, I have never seen anyone like them and would definitely avoid them at all costs. Unfortunately, I had to learn it the hard way which costed me 2 months rent and loss of personal time chasing rent arrears from a tenant all because of their fault which they agreed to but gone back on it and denied to pay the losses.