The whole experience with Theydons was one of the worst of my life . Their director and founder , Andrew (a third rate ex footballer ) was incredibly rude on several occasions , the worst of which was when he came to “inspect” the property and picked that it wasn’t clean enough , nitpicking on every minute detail . I answered him back , he seemed shocked that I did .Then when the tenancy was over , one flat viewing was suddenly cancelled with some lame excuse . Another flat was then seen and the holding deposit paid , only for it to also be cancelled with the excuse “the landlord has gone in a different direction “ . The person helping us , was Louise who we trusted as she helped us get the first property , you could tell by her body language she had been ordered to tell us - It was clear the theydons staff were instructed by Andrew to sabotage our chances to get a place . Everyone in theydons was rude , with the exception of Neil who was a really nice guy . Theydons also lacks diversity in their staff , and are racist to ethnic minorities In the end we had 2 weeks left but thankfully found a place with another agent and spent a peaceful 7 years there with no issues .