I DEEPLY REGRET CHOOSING THIS AGENT. Our property purchasing experience with this agent has been frustrating. Initially, Emily was friendly and helpful—until our offer was accepted. After that, Dexter refused to taking the property off the market or labeling it as Under Offer, citing their own company policy. Only when we threatened to pull out did they finally comply. We were also promised that the official sales memo would be sent on a specific day. Our solicitor waited the entire day, but by 7 PM, there was still nothing. When we asked Emily, she casually said she was too busy with viewings to return to the office—without any prior notice to us for the delay. When we expressed our dissatisfaction, she even called us rude. During a follow-up viewing, Mustafa (another staff in Dexter) told us that the extractor hood fan was "smoke-sensitive" and wouldn’t start working unless there was a lot of smoke. However, we later discovered that other flats in the same building had hood fans that worked immediately when switched on. If you are a first-time buyer and insist on choosing this agency, I recommend consulting friends or colleagues who have experience buying property. Some of practices in this Dexter branch are quite different from most other local agents. There are many properties available. If you don’t want to add extra stress when buying a home, then just DO NOT choosing Dexter.

Many of the adverts of houses for sale are fake. The houses were sold long ago but they keep you on the phone to take your details and then spam you with run down properties

really disappointing, I have an idea that dexters distribution was related to their good reputation but unfortunately they have financial power as what happened to me proved that they don't care about the tenant as recently happened they forced us to release the security deposit and got our furniture disposed off without our permission

Relentless spam emails

Looking to RENT These guy's are the worst. They have a habit of doing block impersonal viewing followed up by a call saying they have a lot of interest in the property so would you like to increase you offer. Great if you want to pay the most for a property and drive up housing costs in times of economic uncertainty. Absolute typical estate agent a-holes. Never use these scumbags

Quite possibly the worst estate agent I have had to deal with. There is not a single bit of care for the tenants and take no interest when problems occur. Communication is terrible, they are very hard to get a hold of and consistently ignore emails and calls and fail to return them.

I don’t want to tell name but I am really disappointed

I instructed Dexters of Kingston to market my property in April, whilst the staff were all professional, i found them completely useless and immediately changed estate agents soon as our contract expired. I strongly advise sellers to chose an alternative. I posponed writing this review until an alternative estate agent successfully marketed and sold my property. I therefore write this review knowing how an experience with an estate agent should be. My property was a very small, mid terraced house in SW london - if you are selling a similar property (300 - 400k) this review is very relevant, My issue was that whilst the staff were professional and they gave a very polished presentation to win my business, dexters weren't competent in even the basics of selling a property. As a result they were completely infective at marketing the property - when i switched agent, the new agent achieved more viewings in a single weekend than dexters achieved in 8 weeks!!! My 3 biggest issue were: 1 - Price - They mis-valued the property by £80k (17%)! I strongly challenged them twice at the time as their valued price as i made no sense to me relative to other properties on the market. My words were ‘i don’t want to be greedy, i just want it sold’. They assured me this was the right price to ‘test the market’. I trusted them against all logic as they are the professionals so i assumed they knew better. I had to make multiple price adjustments because of that incorrect value making me look a weak seller. 2 - Photos - the photos were awful! The person talking the photos clearly had no eye for a photo and the camera wasn’t even a very wide angle lens. As a result, the house looked dark, small and depressing. The photos from the alternative agent were in a completely different league. In fairness, when i challenged them they did take more photos but they too were low quality. (In particular, the bedroom has a fireplace yet in the 1st set of photos, the fireplace wasn’t visible - isn’t that a feature to be highlighted!?!). When i gave them notice of contract termination they commissioned a professional however even these photos where worse than the alternative agent. 3 - ‘FOR SALE’ sign - I wasn’t living at the property at the time. When i happened to drive past the property a few weeks after commissioning them, i realised they hadn’t even put up a ‘for sale sign’. I had to remind them that they needed to put up a ‘for sale’ sign!!!! Their reason for not putting up a sign was that they lost an email regarding organising it. In conclusion, i strongly recommend against dexters. I believe i would of had to massively under value the property for dexters to be able to sell it - i got £5k over my target price via the other agent. If you chose to use dexters i suggest you verify their valued price makes sense, insist on profesional photographers (and, just incase, you’d best check they remembered to put up a ‘for sale’ sign...) Good luck selling your property.