Very nice customer service provided, we’re happy to help with any queries in person, just a little slow responding to email replies.PositiveResponsiveness, Quality, Professionalism, Value

General experience was good. Post acceptance of our original offer there were a few times when we were dealing with a number of different people in the M&B office in our designated sales progressor's absence, who (naturally) were not as familiar with our particular purchase, which led to some frustration and inefficiency in the process. During re-negotiations we felt like we were on the receiving end of some hard selling techniques, for example calling us with an offer from the vendor but putting the phone down as quickly as possible without giving us the opportunity for discussion. However, we did appreciate the support throughout the process in getting the various additional surveys we were advised to completed.

The overall experience was frankly, lengthy and stressful. Our initial viewing of the property was curt and ill-informed (we were given a made-up reason for the sellers' selling that was rectified by another agent at a later date), and they didn't know anything about the property. The second viewing was better, with a different agent, but we were still giving incorrect information (for example, we were told the the gas fire was functional, it wasn't). Later, throughout the conveyancing process, our dedicated sales progressor was near impossible to get a hold of. It would often take 3 emails and a voicemail or two just to get a response, and we weren't initially told that we could contact the branch for queries, so we waited several weeks for our sales progressor to contact us so we could book a survey in, ultimately holding the whole process up by a month. When we discovered it was possible to go through the branch, we got answers far quicker. However, there were multiple staff who tried to direct us to the sales progressor for queries that were time-sensitive, on the progressor's day off, when we'd then have to wait 3 days for them to be at work again, and then another 2 weeks to get a reply. Now we've completed, we've discovered far more wrong with the property than we were led to believe, with things clearly hidden during the viewings, that Miles and Barr simply should have known about (the worktop dropped but was propped up by a washing machine during the viewing, the kitchen tap is almost unusable because of the leaking). Lastly, we've been left with a goldfish pond that we firstly weren't told was a pond, not a water feature, and secondly not informed the fish would be left in it! We're now having to source a new home for the fish, as our original plan the whole time was to rip the water feature out. The only reason this is a 3* review was because of the stellar service from Kayleigh at the Folkestone branch, who went out of her way to keep us informed and to help us with queries.

2 stars because some of the team that I dealt with, were pretty good (otherwise I'd be pushed to do even 1 star). Don't recommend them overall though. Things started out great, they found me buyers (3, 2 which fell through but not their fault, 1 had an expired mortgage offer-so that should have been checked). Found communication to be infrequent and I had to chase them myself at times. They had the property for a year, so I gave them ample opportunity. Biggest issue was when I switched agents they used dishonest tactics to keep my business. Said they have buyers (pretty sure they didn't) said the property could be upped in price (seriously, in this market?). Said I needed 2 weeks notice (already given 3 months previously). It took a lot of calls and emailing to get my property removed from rightmove under their banner (and I know from experience it can be done in 5 minutes) Its a shame as the team are friendly and resourceful. We have a 2nd property to sell but I'll be looking elsewhere for that sale now. My advice? Stay away from these big corporate Estate Agents, go with the smaller ones.

All photos were old on window shop. Staff didn't seem to be to enthusiastic to see you. Not asked to take a seat or any personal details