2 stars because some of the team that I dealt with, were pretty good (otherwise I'd be pushed to do even 1 star). Don't recommend them overall though. Things started out great, they found me buyers (3, 2 which fell through but not their fault, 1 had an expired mortgage offer-so that should have been checked). Found communication to be infrequent and I had to chase them myself at times. They had the property for a year, so I gave them ample opportunity. Biggest issue was when I switched agents they used dishonest tactics to keep my business. Said they have buyers (pretty sure they didn't) said the property could be upped in price (seriously, in this market?). Said I needed 2 weeks notice (already given 3 months previously). It took a lot of calls and emailing to get my property removed from rightmove under their banner (and I know from experience it can be done in 5 minutes) Its a shame as the team are friendly and resourceful. We have a 2nd property to sell but I'll be looking elsewhere for that sale now. My advice? Stay away from these big corporate Estate Agents, go with the smaller ones.