After working in property for 22 years dealing with estate agents on a weekly basis I don’t think I have ever come across such an inefficient and incompetent group of people who call themselves property managers as those who work in Miles & Barr in Folkestone, Kent. I can only speak from my own experience, but how they keep their jobs, I do not know. The mistakes they made were numerous and some costly. Whenever mistakes were made, there was almost never an apology, only a denial, excuse, or evasion. The tenant was in breach of her lease for almost the entire stay in the flat. Nina from Miles & Barr insisted in an email that, despite this, "We do not accept the tenant was unsuitable". I can say categorically I do not recommend Miles & Barr if you want your property managed.NegativeResponsiveness, Quality

AVOID AVOID AVOID The sales team are fine - polite and courteous. The 'sales processing team' are appalling. My sale has dragged on and on and on and, had the stamp duty holiday not been extended, the whole chain would have collapsed. At no point have I been kept informed of my buyers intents or the (lack of) progress of my sale. Complaints have been raised, a director e-mailed. Nothing changes. Timescales slip, deadlines missed, everyone in the chain frustrated and distressed ENTIRELY as a result of these people. Nobody cares. Incompetent, discourteous and apathetic. Shocking company - avoid. You have been warned. FOLLOW UP : THREE MONTH EXTENSION OF STAMP DUTY REACHED - STILL NOTHING MY SALE (AND THEREFORE THE CHAIN) HAS COLLAPSED.

Poor communication skills, assign you a person to correspond with, you here nothing. Normal reply on phone we will message them they will get back to you ! Guess what nobody gets back to you. If they recommend a solicitor to you ! You will find them more expensive and quite useless slow slow in every way Have to confess my experience has been shocking recommend you use someone else

Multiple issues that they stated would be resolved before moving in were not dealt with. Poor communication throughout; our emails and phone calls were largely ignored and none of the team spoke with each other so often nobody else was aware of problems we had spoken about with other staff. Landlord obviously realised how incompetent they are as he has now switched the property to another letting agent. Despite no longer being under them we are still being harassed to pay rent that is not owed. Living in disrepair due to their negligence that has greatly affected my family’s health and poses significant safety risks.NegativeResponsiveness, Quality, Professionalism

Edit: your email will not accept an outside email address mark. Bought a property and moved from London when we visited it was lovely and clean after we bought it the whole place was covered in bird poo, miles and Barr said they would have it cleaned and had us send pictures etc then decided that they didn't want to have it cleaned after promising to do so. If you are responsible for a property you shouldn't let things like this happen and you should definitely not promise to fix the issue and then not bother.

Rude and unhelpful. They ignore all your emails, and when you ring up, they just hang up on you within 30 seconds - repeatedly. I wrote an email to their head office to raise my concerns and ask what was going on, and never got a response to that either. Unfortunately they make it pretty clear that they couldn't care less about treating potential customers politely and professionally! Thanks a lot Miles & Barr.

Poor communication.

Worst estate agent I have ever dealt with. Let us move into a disgusting property, didn't help with any maintenance and was generally rude and unhelpful. We're now 6 months later and still have bare concrete floor due to damp/mold and structural issue with wall (hole under skirting board) have changed estate agent. Avoid miles and barr af all costs.