General experience was good. Post acceptance of our original offer there were a few times when we were dealing with a number of different people in the M&B office in our designated sales progressor's absence, who (naturally) were not as familiar with our particular purchase, which led to some frustration and inefficiency in the process. During re-negotiations we felt like we were on the receiving end of some hard selling techniques, for example calling us with an offer from the vendor but putting the phone down as quickly as possible without giving us the opportunity for discussion. However, we did appreciate the support throughout the process in getting the various additional surveys we were advised to completed.