Awful service and hard selling This firm are simply incapable of returning your calls and when I did eventually manage to speak to someone with regards to a viewing, I was told that it was 'government policy' to speak to an agent's mortgage advisor before allowing a viewing. !? When challenged on this claim, they then stated it was in fact their company policy to speak to their in office 'Independent ' mortgage advisor before they would allow me to arrange a viewing. I explained my mortgage was in place and I had no wish to speak to them, but they insisted or would refuse the viewing !? Not just terrible customer service for prospective buyers, but not ideal for the seller either. I would avoid at all costs.NegativeResponsiveness, Professionalism

Dreadful. Poor communication, confused and erroneous messages and a nightmare to get a response to emails. I have asked for my details to be deleted from their system 5 times under the General Data Protection Regulation and they have ignored all my requests. In addition, the standard of literacy is laughable. One worker told me she had spoken to my solicitor, quoting 'him'; my solicitor was female and she denied having had any contact with the worker or anyone else from her office. To be avoided.NegativeResponsiveness, Quality, Professionalism

Never been not house hunting at all

The worst estate agent ever. Left us in the winter a month without heating. My wife has rheumatoid arthritis. Send several emails for compensation but they did not even respond! UPDATE JULY 12th .... Well a month ago they said they would contact us. We are still waiting for it to happen. They don't even deserve 1 star! UPDATE. . JULY 31st . STILL NO RESPONSE FROM MILES & BARR! As you can see they are very unreliable!

Un helpful. Rude.

Only dealings I have ever had with this place is the frequent correspondence put through my door offering to sell our home

My elderly parents found their dream house. They put their bungalow up for sale with Miles and Barr, Herne Bay. They was pressured into signing the contract for the sale on the first visit, with the promise that they had potential buyers lined up already. The valuation consultant told them that he had helped get a reduced rate for marketing the property. This rate was over 2.2%. I consulted other agents within the local area who was shocked at how much they were charging. The valuations consultant returned the following day after I had showed my parents other agents fees. He agreed to lower the fee, however i later found out that no new contract had been drawn up and signed. The property that my parents were buying was also marketed with Miles and Barr. They continually lied to them after the other property was sold to keep the sale of their current property. During the sale process my parents invested heavily on their current property to make this more appealing to potential buyers. They had a limited amount of time to sell due to Miles and Barr not taking the property they was buying off of the market. Miles and Barr lied to them once the property they was buying had been sold and told them it was still on the market to ensure they keep their house on the market. My brother contacted his local branch as he also felt my parents were being taken advantage of. This branch contacted the Herne Bay office to request they explain the situation to him. This came to no avail and no contact was made. Miles and Barr did however manage to sell their current property at a considerably lower amount than was originally proposed, with the sale going through at the time of writing. My parents just wanted an easy life, they do not like complaining, but i would like like to warn others who may potentially be in this position in the future. I can only compare this company to a door to door salesman preying on the elderly.

Very unhelpful people. Very fake and they pretend to help you. I’ve been renting almost 3 years with them and I’m very unhappy with their services. Totally avoid this estate agent Reply to Miles and Barr answer: To Miles and Barr, You have mentioned in your comment that you had regular contact with me. To clear this, we, as tenants, are supposed to have a property manager. In my case, is Lucy. I haven’t spoken with Lucy at all since the incident happened. She hasn’t called me or emailed me. Even until today. Melanie was the only person I spoke to on the day, she did in fact called me the day of the incident and I did spoke to her at the agency. But after that I haven’t hear from her either (I do understand that though, as she works in sales). The other person I have spoken to, is Julian, the lettings director, but so far, he has not been able to arrange a meeting with the landlord, as either he’s not available, either the landlord isn’t, when I am free. Also, the day the incident happened, Julian came to see the damages with me and with the fireman and the person who did the fire report. The landlord was downstairs, and he wouldn’t even come upstairs to even apologize! As like the fire report states, the fire wasn’t caused by me, but by a faulty electrical system that was in the loft, and also, just to clarify, the landlord has stored many combustible things near that electrical system, that I wasn’t even aware of! Very dangerous and also illegal, as the HHSRS from 2004 states: “Making sure that none hazards near areas where fires may start. For example (…) combustible objects are not stored near boilers or fuse boxes”. You also mentioned on your reply that you will (or the landlord’s insurance) arrange compensation for temporary accommodation… well… it has been two weeks and I haven’t had any confirmation to this, no emails, letters, specifying a settle amount. This is starting to be sorted as I have called the office to complaint about it, so Julian called me back about it a couple of hours ago and he said he will keep me updated with this. But so far, at this stage, 2 weeks after the incident, no progress have been made. Thirdly, you have mentioned that you are helping me to find temporary accommodation? I would like to know what makes you think that, as no one apart from Julian has called me. I haven’t had any updates regarding accommodation, and he’s well aware that I have been on my friend’s sofa for a few days, and then I have keep moving from one friend’s house to another for already 2 weeks. Fourth: you are mentioning the deposit and rent. I haven’t claimed that back yet because until everything else is sorted I am still your tenant and I want to keep it that way, and for that, you can’t give me the deposit yet. Because from the moment you give me back the deposit, I am not your tenant anymore, so, not responsibility. You finally said that you have certainly managed the property professionally on behalf of the landlord, which I agree, but not for the tenant (who’s me) as I haven’t seen any progress on this urgent matter. I hope you’ll find a solution soon, as I have been very patient on my side, but I would appreciate if we can get to some kind of agreement.

Very negative response to a query .Think i will be going elsewhere.