My elderly parents found their dream house. They put their bungalow up for sale with Miles and Barr, Herne Bay. They was pressured into signing the contract for the sale on the first visit, with the promise that they had potential buyers lined up already. The valuation consultant told them that he had helped get a reduced rate for marketing the property. This rate was over 2.2%. I consulted other agents within the local area who was shocked at how much they were charging. The valuations consultant returned the following day after I had showed my parents other agents fees. He agreed to lower the fee, however i later found out that no new contract had been drawn up and signed. The property that my parents were buying was also marketed with Miles and Barr. They continually lied to them after the other property was sold to keep the sale of their current property. During the sale process my parents invested heavily on their current property to make this more appealing to potential buyers. They had a limited amount of time to sell due to Miles and Barr not taking the property they was buying off of the market. Miles and Barr lied to them once the property they was buying had been sold and told them it was still on the market to ensure they keep their house on the market. My brother contacted his local branch as he also felt my parents were being taken advantage of. This branch contacted the Herne Bay office to request they explain the situation to him. This came to no avail and no contact was made. Miles and Barr did however manage to sell their current property at a considerably lower amount than was originally proposed, with the sale going through at the time of writing. My parents just wanted an easy life, they do not like complaining, but i would like like to warn others who may potentially be in this position in the future. I can only compare this company to a door to door salesman preying on the elderly.