Very unhelpful people. Very fake and they pretend to help you. I’ve been renting almost 3 years with them and I’m very unhappy with their services. Totally avoid this estate agent Reply to Miles and Barr answer: To Miles and Barr, You have mentioned in your comment that you had regular contact with me. To clear this, we, as tenants, are supposed to have a property manager. In my case, is Lucy. I haven’t spoken with Lucy at all since the incident happened. She hasn’t called me or emailed me. Even until today. Melanie was the only person I spoke to on the day, she did in fact called me the day of the incident and I did spoke to her at the agency. But after that I haven’t hear from her either (I do understand that though, as she works in sales). The other person I have spoken to, is Julian, the lettings director, but so far, he has not been able to arrange a meeting with the landlord, as either he’s not available, either the landlord isn’t, when I am free. Also, the day the incident happened, Julian came to see the damages with me and with the fireman and the person who did the fire report. The landlord was downstairs, and he wouldn’t even come upstairs to even apologize! As like the fire report states, the fire wasn’t caused by me, but by a faulty electrical system that was in the loft, and also, just to clarify, the landlord has stored many combustible things near that electrical system, that I wasn’t even aware of! Very dangerous and also illegal, as the HHSRS from 2004 states: “Making sure that none hazards near areas where fires may start. For example (…) combustible objects are not stored near boilers or fuse boxes”. You also mentioned on your reply that you will (or the landlord’s insurance) arrange compensation for temporary accommodation… well… it has been two weeks and I haven’t had any confirmation to this, no emails, letters, specifying a settle amount. This is starting to be sorted as I have called the office to complaint about it, so Julian called me back about it a couple of hours ago and he said he will keep me updated with this. But so far, at this stage, 2 weeks after the incident, no progress have been made. Thirdly, you have mentioned that you are helping me to find temporary accommodation? I would like to know what makes you think that, as no one apart from Julian has called me. I haven’t had any updates regarding accommodation, and he’s well aware that I have been on my friend’s sofa for a few days, and then I have keep moving from one friend’s house to another for already 2 weeks. Fourth: you are mentioning the deposit and rent. I haven’t claimed that back yet because until everything else is sorted I am still your tenant and I want to keep it that way, and for that, you can’t give me the deposit yet. Because from the moment you give me back the deposit, I am not your tenant anymore, so, not responsibility. You finally said that you have certainly managed the property professionally on behalf of the landlord, which I agree, but not for the tenant (who’s me) as I haven’t seen any progress on this urgent matter. I hope you’ll find a solution soon, as I have been very patient on my side, but I would appreciate if we can get to some kind of agreement.