We completed today and must say the service from Sarah Mains has been spot on from start to finish. Totally modern, thoroughly embracing technology which is essential but, equally important, providing a level of service that is all-too-often hard to find these days. You feel properly "owned" and valued by one of the team at each stage of the process. Special thanks to Rachael, Andrew, Kelly and Donna in this regard but, really, thanks to every one of the team for their part in making a very stressful time go particularly well.

Highly thorough, professional and able to offer sage, realistic and well-supported advice. Also, a superb commitment to customer service.PositiveQuality, Professionalism

Superb, informative, caring customer service from everyone we had contact with. Alison and Megan in particular were brilliantly helpful - thank you!PositiveResponsiveness, Quality, Professionalism

These guys Elliot & Scott were very helpful throughout the application process to let a lovely flat, definitely recommend looking there first for rental & buying, moreso than some others especially as a student.PositiveResponsiveness, Professionalism

Scott was professional and extremely helpful and efficient. I ended up not proceeding as the property wasn't the best match for me, however Scott was a pleasure to deal with and is a credit to the company.PositiveResponsiveness, Professionalism

Sold my property with Sarah Mains November 21. All processes were swift, communication was good and the costs were highly competitive. I would highly recommend Sarah Mains and would definitely use them again.PositiveResponsiveness, Professionalism, Value

i would like to say a big thankyou to all the staff at Sarah mains especially Megan and Amie who worked there socks off getting my house on the market and sold within 48 hours i have no hesitation in recommending Sarah mains to anyone thinking of selling or buying a property. My house sale has now completed the team at Jesmond have been outstanding Donna who was dealing with my sale especially if I were to sell again Sarah mains is the only estate agent that I would use.PositiveResponsiveness, Quality, Professionalism, Value

First of all I would like to thank Amy of Sarah Mains, Jesmond Offiice, on her professionalism while valuing the two properties we wanted to sell and arranging photography and brochures to a high quality. Especially a big thank you to Megan and Donna. Megan for the negotiations. arranging viewings and achieving full market value. Donna for all the follow up, liaising with our buyers, our buyers solicitors and ourselves and that has been no easy task. Throughout the whole process from the properties going on the market to completion they were a pleasure to deal with. We always got an immediate response to emails and returning calls which is novel these days. During this time they were professional, understanding, resourceful and so very helpful and always cheerful. I can’t sing their praises enough. They are a cut above any where else.PositiveResponsiveness, Quality, Professionalism, Value

After such a lacklustre experience with another agent, Sarah Mains restored my faith in customer service. From my initial meeting with Amy who valued my property she reassured me with her professionalism, knowledge and advice. Every step of the selling process was seamless! Max blew me away with his photography and drone skills. My property was instantly elevated to its maximum potential! Donna was excellent in keeping me up to date, advising of next steps and timescales. I have never been so at ease with what is usually a very stressful time. I was surprised by how little involvement I had in the whole process as Donna clearly had everything under control. Sarah Mains will definitely be my ‘go to’ agents in the future. Thank you so much x

Donna was fantastic to deal with. Wasn't easy with difficult sellers and for all the purchase for us didn't go through I would highly recommend as you are in safe hands with Donna.