I feel very upset and let down by my experience with Karl Tatler Prenton during the sale of my late mum’s home. I fully understand that, as I am not the executor, they must deal directly with the solicitor. However, that does not justify the lack of basic kindness, empathy, and respect — especially at such a difficult time and given my visual impairment. This has been an emotional process, yet I have felt ignored throughout. On one occasion, a staff member attempted to let themselves in without knocking and without any notice, despite it being obvious I was inside for a few minutes sorting through things as my trainers and white cane were outside the front door. This was entirely inappropriate and unacceptable. More recently, I was extremely distressed to learn that the buyer appears to have been given access before completion, with people already inside carrying out alterations. This is my late mum’s home, and it’s not how I wanted things to end. Overall, this has been handled with a lack of care, compassion, and professionalism. I would not recommend this office.

This was, without question, the worst letting experience I have had. I was ultimately forced to escalate my complaint to The Property Ombudsman. The outcome was clear: my complaint was upheld in full and £600 compensation was awarded for multiple service failures. The findings included: Being left without heating and hot water for an unreasonable period A serious and ongoing water leak through a live electrical light fitting in the kitchen A prolonged failure to resolve this issue, meaning I effectively could not use water for months without it leaking through the light fitting Repeated failures to communicate, with responses typically only provided after persistent chasing No evidence of proper record-keeping, oversight, or management of repairs The property not being provided in an acceptable condition at move-in To be clear, this was not a minor issue. Water was coming through a live electrical fitting whenever the water system was used. This continued over an extended period and was not treated with the urgency or seriousness it required. The Ombudsman specifically found that these failings caused avoidable inconvenience, distress, and disruption, and that the service provided fell below the standards required under the Lettings Code of Practice. What is most telling is that these issues were raised repeatedly at the time but were not properly addressed. It took formal escalation to an independent body to achieve a resolution. Compensation has now been paid, but that does not change the experience. If you deal with this agency, document everything and be prepared to escalate. The outcome speaks for itself

Very disappointing experience with EweMove Blackheath. I chose their most expensive package and even paid extra for photos, but the pictures were poor and the listing was published with very few photos and missing important information. Despite charging 15% of the monthly rent, they only arranged a few viewings in two months and failed to rent the property. During a viewing they also broke my balcony door and, although they agreed to pay, they later told me I’d have to wait two weeks until they return from holidays. After ending the agreement, I listed the flat myself on OpenRent and found a tenant in just 3 days. Very expensive service with very poor results. I would not recommend them.

Absolutely fraud company. I have asked to cancelled my subscription 3 times between they failed to do & continued to bill charges and unpaid dues.

I just can’t believe the hassle of trying to get though to this agent … don’t need their business

Not a reputable estate agent, they deliberately market properties at well under the market value to secure a quick sale and not in the interest of their clients. If you want a decent estate agent in the Hartford area there are many better choices than this outfit.

Beware of renting through Colburn Properties when Perry Bishop is acting as your agent. The deposit return process is slow, poorly communicated, and includes unfair deductions. What should be straightforward becomes a stressful and frustrating experience — tenants deserve far better.

Agencies are hardly easy to deal with , but this one is on another level. Slow, condescending and mostly unhelpful.

I’ve had consistently poor experiences with this agency over the past couple of months. Each time I enquire about a property, I’m asked for my availability, only to be told shortly afterwards that viewings are suddenly “fully capped.” This has happened repeatedly, even with properties that have been sitting on the market for weeks. At this point, I genuinely don’t understand why they ask for availability at all instead of simply offering the slots they’re actually willing to honour. On the one occasion I did manage to get a viewing, the property had a very strong cigarette smell, which the agent tried to pass off as “new carpet smell.” Despite the place clearly not being right for us, we were pressured to apply immediately “or it would be taken.” That same property is still listed months later and has already been reduced twice. Overall, the pattern feels misleading and unnecessarily difficult. Renting is stressful enough without this kind of inconsistency.