I feel very upset and let down by my experience with Karl Tatler Prenton during the sale of my late mum’s home. I fully understand that, as I am not the executor, they must deal directly with the solicitor. However, that does not justify the lack of basic kindness, empathy, and respect — especially at such a difficult time and given my visual impairment. This has been an emotional process, yet I have felt ignored throughout. On one occasion, a staff member attempted to let themselves in without knocking and without any notice, despite it being obvious I was inside for a few minutes sorting through things as my trainers and white cane were outside the front door. This was entirely inappropriate and unacceptable. More recently, I was extremely distressed to learn that the buyer appears to have been given access before completion, with people already inside carrying out alterations. This is my late mum’s home, and it’s not how I wanted things to end. Overall, this has been handled with a lack of care, compassion, and professionalism. I would not recommend this office.