Be aware, if you use their Facebook management ads service they will delete all the data that you paid for when you stop your contract. You will get no residual long term data benefit from allowing them to manage your Facebook ads. I'd either remove them from your meta account before you give your notice in or use an ad agency separate to these to distribute the lead gen tool.

High hopes, due to reputation of the company. Unfortunately, the interactions with the staff from the Prenton branch were not great from the beginning. From initial queries regarding the property not being answered (as soon as offer was accepted) by the Sales & letting negotiator, I then passed this feedback to the lady who did the second viewing who advised they would get the branch manager to contact me, which never happened. Due to concerns about the purchase, and following a badly written/bit insensitive email by the Sales Progressor , when a final viewing was arranged the lady who came to let us in, had no idea of the status of the property or who I was, considering I had already had my offer accepted, which I found unprofessional. To conclude, when I went to pick up my keys for my new home, I was handed them (by who I believe was the Prenton branch manager), not in that lovely Karl Tatler box that is advertised, but with the previous homeowners old club cards still attached to them...Disappointing lack of attention to detail and client care, unfortunately.

This review is about the lettings team specifically - sales team are fine which is why I gave 2 stars... regarding the lettings team - Was great when George potter was running it as he really made an effort with clients and communication was amazing.- since he left it has gone down hill... communication is poor. they seem to always be in meetings when you call. when you email them the replies are not prompt and often not informative. I don't usually send bad reviews as i think if you don't have something nice to say don't say it. but for those looking to rent in Croydon steer clear

Would not recommend them and the use of ASAP as a third party company to monitor the sales process was not helpful.

very good service very helpful and pleasing staff would use them again

Seems to be too posh!!

Very disappointing experience with Michael Poole Lettings. I had a viewing booked for 3:00pm today in Eaglescliffe. I rearranged my working day, left a job and drove from Norton specifically to attend the appointment. I arrived at approximately 3:05pm. There was nobody there. I checked around the property, looked at the front and back and knocked on the door because I was trying to work out whether someone was waiting for me or whether I had missed them. Nobody from Michael Poole called me. The messages they send regarding the viewing come from a number that cannot be called back, so there was no simple way to contact the person carrying out the viewing directly. To speak to the office, I had to call the main landline and go through the usual automated options for lettings, sales, waiting for an operator, etc. By the time I actually spoke to somebody it was around 3:15pm. I was then told that I was late, that their staff are very busy and cannot wait, and that the viewing slot was only 15 minutes. I explained that I had actually been standing at the property since approximately 3:05pm. If the viewing was 15 minutes long, there were still around 10 minutes of the booked slot remaining when I arrived. Nobody tried to call me, even once, to ask whether I was coming or where I was. I run a business myself. I understand that people are busy and appointments need to run on time, but I had also rearranged my work, lost working time and driven from Norton to Eaglescliffe for an appointment that had been booked with me. Their solution was to offer me a video viewing tomorrow. That is not really a solution. I am considering renting and living in the property. There are already photographs online. I travelled there because I wanted to physically view the property, see the condition properly and get a feel for the place myself. Five minutes late may not be ideal, and I accept that, but making no attempt whatsoever to contact somebody who has travelled to an appointment, then simply saying "we are very busy and cannot wait" shows very little respect for that person's time. A single phone call could have avoided the entire situation. Very poor customer service and a very frustrating waste of my working day.

We saw a few places in and around Leytonstone with James. We found him to be generally uninterested and dismissive, even when we made offers. Put us off looking at anymore properties with Theydons

Started listing our properties without our consent just using our rightmove listings and photos. Causing us to have complaints regarding tenants properties being listed.