Sawyer and Co

Massively rude agent, told us we could not have a viewing because lots of other families looked better on paper, and theres no way we could afford the rent - Which even if this had been actually true is a very odd thing to say to a …

[UPDATE] Their response to this is a joke - if they'd care to explain how anyone should …

I can honestly say I have never had such bad service. They have lied from start to finish and have charged me a fortune for this privilege. They have awful contractors who do not complete work and left me without hot water for 6 days after I got my property back without an explanation or any communication. Avoid at all cost.

I hate this agency,poor customers service 😖😖😖 …

Had a viewing booked fo today that I didn’t get the voicemail for to say it was cancelled three days ago. The booking was confirmed by email yet no cancellation via email. The team knew I was coming from London. I’m a cash buyer. And the house owners were in and I was literally stood outside the house and I was still denied a viewing. Terrible communication, sellers not ready to sell and £60 wasted on journey a day off work I didn’t need to take just cause the estate agents were too lazy to send a simple email. Not interested with dealing with them now rather my fee for a cash buy went to a decent estate agent. If you do use them I highly recommend you treat them them with an inability to do the basic job expected from an estate agent which is to clarify a message has got through to a customer. Don’t deal with Elliot.

Agents didn't show up to a viewing and were then particularly unapologetic on the phone, choosing to pass the buck rather than accept responsibility. Won't be using them for any further viewings. Complete shambles.

Terrible service provided. Stay clear if you are trying to find a rental property.

I would not recommend selling property through Sawyers. I chose them as I thought they would do a good job. However, they managed the sale of my flat very badly, and nearly a year later, I have lost the sale and am out of pocket having moved my tenant out, on their recommendation. Not a good experience. It has cost me dearly.

Don't pick up their phone, chat can't help as they are in the back office, zero communication

Terrible block management and worse customer service

Abysmal block management service. Zero concern for health & safety, and totally unresponsive. A serious ceiling leak in my former rented flat lasted for 8 months (may be fixed by now, I had to move because of it), ending up with a gaping filthy 1m hole in the ceiling, but "limited budget" meant they were leaving months between updates. All the while my house was flooding each time it rained since October 2016. They still, bizarrely, responded to this complaint claiming that they "had not acted improperly". I consider a functional ceiling to be fairly fundamental, but from the reaction of Sawyer & Co block management services, it was as if I was asking for luxury. They're fine when things are going well, but they honestly cannot be trusted to care for properties. I would be disgusted if I owned that property, or any managed by Sawyer & Co. Photo available https://drive.google.com/file/d/0B4wW9SX3SPYgbDZzb1VHQkp5SUk/view?usp=sharing