It was an Absolute pleasure dealing with Kellie hallier and her sales team. We purchased our family home and it was very smooth process from start to completion. Excellent communication and good customer care. I would highly recommend .

Recently offered on a lovely property after viewing with Neil but unfortunately due to a change in circumstances the seller decided not to sell. However, Hilbery Chaplin and Neil always kept me in the loop and I did not have to chase them for answers, a great example for estate agents.

Had the pleasure of working with Kelly Workman on a purchase of one of my clients. Could not have been more delighted with the service. The transaction was a tricky one with one half of the chain being ready before the rest. Kelly kept a tricky first time buyer well managed simply through her kindness, courteousness and professionalism. She even went on to chase the chain and respond to concerns while she was out of office and on Holiday! Could not recommend more!

We had the pleasure of working with Phil and the team in Hornchurch on the sale of our bungalow. From the very start, they made us feel we were getting a truly personal service, which is so important with such a big transaction. Unlike some High Street estate agents who can feel pushy or misleading, Hilbery Chaplin were honest, approachable, thorough, and highly knowledgeable. We trusted them from the start and immediately felt we were in safe hands. We had previously dealt with another agent for the same transaction but didn’t receive anywhere near the service we did with Hilberry Chaplin. Looking back, we wish we had chosen Hilberry from the start. Phil, Kellie, Kelly, and Neil were all attentive, responsive, and a real pleasure to work with. If we ever need to move again, we would not hesitate to call them and will recommend them to anyone who we know undertaking such a transaction that’s for sure! Thank you Hornchurch team for making the process such a positive experience — we are very happy!

If you live in the Romford area and are looking to buy or indeed sell your property, Hilbery Chaplin are by far the best estate agent locally on every level. First class service from start to finish. I cannot recommend them highly enough.

Hilbery and Chaplin is the best Estate Agency in Essex. They successfully sold 8 properties for us in Romford, Gidea Park ,Forest Gate and Hornchurch during last few years and 3 recently in 2025. We are really appreciated their professionalism, market knowledge, efficient communication and patient approach’s to selling process. Thank you all and specially to Phil Day and Nicholas Chaplin!!!

Excellent set of Agents to work with. They are always reliable approachable and responsive. I wouldn’t hesitate to recommend them

Extremely professional and friendly staff. Great to work with.

I received great service by everyone in the Hornchurch branch, they answered all my questions whenever I called them and really looked after me.

I would like to give special thanks to Kellie, the Senior Sales Consultant, for her outstanding support and professionalism. From start to finish, she was friendly, approachable, and always willing to go the extra mile to help.