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Hilbery Chaplin Residential - Hornchurch

A selection of reviews/testimonials by highest rating
(in some cases, not all reviews/testimonials will be displayed)
5.00 /5

From the very beginning I had a good feeling about using this office. Phil was to the point and informative. He gave me what I thought was a honest appraisal of my property. During the process the staff were helpful and accommodating and willing to help with any questions I had . The entire process from start to completion was a smooth stress free experience. My property is officially sold on the 9th . Thank you for your help and support. I would recommend the Hornchurch office to anyone selling their property.

Reply from agent

Thank you so much for your wonderful review! We’re delighted Phil and the team made the process smooth and stress-free for you. Congratulations on your sale, and thank you for recommending our Hornchurch office — we truly appreciate your support!

5.00 /5

We’ve had a really positive experience so far. Kellie and team have been transparent, professional, and incredibly reassuring, especially when we were feeling nervous during parts of the process. They’ve kept us well informed at every stage and have made what can be a stressful experience feel much more manageable. We really appreciate their support and guidance and would happily recommend them.

Reply from agent

Hi Ursula, thank you so much for your kind words. We are so happy to hear that Kellie and the team have been able to provide reassurance and clear communication throughout the process. Making what can be a stressful time feel manageable is exactly what we aim for. We truly appreciate your recommendation and support.

5.00 /5

⭐️⭐️⭐️⭐️⭐️ I can’t recommend Neil and Kellie at the Hornchurch branch highly enough. They have been absolutely fantastic in helping me sell my house. From the very start, they’ve been friendly, approachable, and incredibly knowledgeable, always taking the time to explain everything clearly and keep me updated throughout the process. Their professionalism and dedication really stand out, and they’ve made what could have been a stressful experience feel smooth and well-managed. When other agents have been pushy HB have been the complete opposite. An excellent team and truly outstanding estate agents!

Reply from agent

Thank you so much for your wonderful review. We’re delighted to hear that Neil and Kellie are supporting your sale and providing such a smooth and positive experience. Giving clear communication and supportive service is exactly what we strive for, so your feedback means a great deal to us. Thank you again for your trust and recommendation.

5.00 /5

A big thank you to Phil, Neil and the whole team for helping me sell my property. From the initial valuation and marketing through to finding a buyer, everything was handled smoothly and efficiently. The team were always friendly, professional and easy to deal with, which made the whole process feel much less stressful. I felt completely confident in their hands throughout and wouldn’t hesitate to recommend Hilbery Chaplin to anyone looking to sell their home.

Reply from agent

Thank you so much for your wonderful review Tony. We’re thrilled to hear that Phil, Neil, and the whole team in Hornchurch made the selling process smooth, professional, and stress-free for you. Your confidence in us and your recommendation mean a lot.

5.00 /5

Phil, Neil and Kellie and all the other members of staff I’ve dealt with at the Hornchurch branch have been fantastic! Great advice and communication from the very start along with a very honest and accurate valuation with competitive fees that ultimately resulted in tying up a sale in what could be considered a very difficult period of time in any year ( the run up to Xmas)!!! With some pre Budget “Rachel Reeves” nerves across the whole market to boot! And more importantly, each and every one of the team are very personable people. Great work 👏🏻👏🏻

Reply from agent

Thanks so much for your fantastic review Paul. We are so pleased that Phil, Neil, Kellie, and the Hornchurch team could provide great advice, clear communication, and a smooth sale, even during a tricky time in the market. Your kind words about our team mean a lot to us.

5.00 /5

Good professional advice and prompt with photos and marketing. Early stages but Hilbury Chaplin at Hornchurch inspire confidence in gaining a future sale.

Reply from agent

Thank you for your kind feedback. We’re so pleased to hear that our advice, marketing and prompt service have inspired confidence at this early stage. The team at Hilbery Chaplin Hornchurch look forward to securing a successful sale for you!

5.00 /5

Staff within the Hornchurch branch are friendly and approachable. They have provided a professional and informative service in respect of our house sale.

Reply from agent

Dear Michael Thank you for your lovely feedback. We are delighted to hear that our Hilbery Chaplin Hornchurch team have provided a friendly, professional and informative service throughout your sale. We really appreciate you taking the time to share your experience.

5.00 /5

As a first time house seller, I found Hilbery Chaplin to be extremely helpful. All my queries were dealt with efficiently and promptly. The estate agent I dealt with, Phil, gave excellent advice regarding the presentation of my house for sale, which has now been sold.

Reply from agent

Thank you for your kind words, it really is appreciated. We’re delighted Phil could guide you through your first sale and help make the process smooth and successful.

5.00 /5

I would recommend Hilbery Chaplain Hornchurch. Great team that kept me informed of everything going on with my sale. So friendly and super efficient. Just what you want when selling your house. ⭐⭐⭐⭐⭐

Reply from agent

Thank you for your fantastic review. We’re thrilled to hear the Hornchurch team could keep you informed and make the selling process friendly and efficient. We really appreciate your recommendation.

5.00 /5

Great experience with this estate agency. The team has been very helpful, supportive, and responsive throughout the process. They made everything much smoother and were always willing to answer questions and offer guidance. I’d definitely recommend their services.

Reply from agent

Thank you for your wonderful review. We are delighted to hear our team could make the process smooth and provide helpful guidance. Your recommendation means a lot to us!

Contact details

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Opening hours

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Address

18 North Street, Hornchurch, Essex, RM11 1QP, South East, UK, RM11

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