The staff at Hilbery Chaplin Hornchurch certainly went above and beyond in the acquisition of our new property and the selling of our much loved home. Thank you to everyone involved.

A first class service! From the first moment I opened the door and explained my request, I received a fantastically warm welcome from everyone in the Hornchurch office. The service has been superb so far. Nothing is too much trouble for them. A lovely friendly family firm. I would highly recommend.

I honestly don’t have enough words to describe how amazing this estate agent agency is. From the very first moment, from the very first step of our journey to buying a home, they were there for us with nothing but kindness, positivity, and incredible support. Their service was outstanding in every way. Always professional, always friendly, and always full of such positive, uplifting energy. They didn’t just help us buy a home — they supported us emotionally during one of the most important moments of our lives. That means more to us than we can ever express. Because of them, our first contact regarding our new home was a beautiful and unforgettable experience. They were patient, caring, and genuinely invested in helping us. Every conversation felt warm, reassuring, and full of encouragement. Their positive energy is something truly special and rare. This is without a doubt the best experience we have ever had with an estate agent. An amazing, amazing agency with wonderful people and a big heart. We will never, ever forget them and everything they did for us. Highly recommended from the bottom of our hearts.

Great Experience. Very proactive with marketing my property . Kellie has been extremely helpful, always contactable and very knowledgeable .

I reached out to Hilbery Chaplin about 5 years ago for a valuation amongst several other Agencies. Neil was very insightful with the market comps and was very friendly and not pushy which I appreciate. He was understanding of my situation at the time. When I was finally ready to sell this year, i chose to reach out to Neil following his professionalsm and advice. Neil was quick to arrange open days and I had plenty of viewings. Fast forward to today, I am thankful to him and both Kellies' for their support in making the sale quick, smooth and easy. Thank you to the team. Highly Recommend this company and branch.

I bought a house using Kellies help. She was extremely nice and cooperative. I received amazing support.

Kellie Hellier has been absolutely the best with the whole process of buying my new home. Always kept me updated and always there to answer any questions and queries. Would definitely recommend

We have used Hilbery Chaplin twice now, once for my own property, and second for my parents property, and would use them time and time again! Kelly has been marvellous yet again, she's an absolute god send, they are all so efficient, and professional too, they certainly get the job done! Would highly recommend hilbery Chaplin, brilliant Estate Agents! Well done Kelly! Thank you! 🏆

I put my house on the market with Hilbery Chaplin and dealt with a lovely lady called Kellie Hallier. I was very anxious as was selling solo but she was very reassuring and made me feel comfortable. She has been with me during the whole process, checking I’m ok without my prompting and talking me through various documents. I dont know how I would have done it without her. She gave me some contacts to help with removals of old furniture and the name of a reasonably priced solicitor. I highly recommend.

Recently my wife and I had the pleasure of engaging with Kelly and Phil from Hilbery Chaplin in Hornchurch and I couldn't be more satisfied with the experience. From the outset, them and their team were incredibly friendly, making me feel welcome and valued as a client. What truly stood out was their helpfulness; they went above and beyond to address any questions or concerns I had, providing clear and insightful guidance throughout. Their knowledge of the market and the intricacies of real estate transactions was impressive, instilling confidence and trust in their expertise. Overall, I highly recommend Hilbery Chaplin for anyone seeking a seamless and enjoyable real estate experience. They truly exemplify professionalism and customer service excellence.