In March we completed the purchase a property through Hilbery Chaplin in what turned out to be a very long, drawn-out transaction. It would have been easy for us to have become frustrated by the delays & to have walked away but the courteous, open and friendly nature of the team in Hornchurch meant we persevered. Many agents who are just chasing a fee would have given up on the transaction. To their credit, Andy and his team did not. They did an excellent job for their client, the vendor, and we will happily use their services if we are in the position to do so in future.

We purchased a property with Hilbery Chaplin Hornchurch in July 2015. I must say that Neil was great and helped us secure the property.

Viewed online for area pricing

Very helpful and friendly

Dated office

My parents used this joke of an agency to sell their house. Did nothing untill they handed in their notice after receiving barely any arranged visits over 10 weeks.. 1 day before the contract ceased they amazingly found someone.. no memorandum of sales was issued and the agent led them on for 2 months. After this the agency kept attending the house and even sent around the buyer who they were waiting on weeks on weeks to try and strong arm them into a sale. Parents ended up going with another agency (who they got an offer within 4 days) and they said that they wouldn't be stung with 2 lots of agency fees when clearly there are in contract.. do not touch or you will regret. I welcome a response from them...

Bad communication

My parents used this joke of an agency to sell their house. Did nothing untill they handed in their notice after receiving barely any arranged visits over 10 weeks.. 1 day before the contract ceased they amazingly found someone.. no …